Initial Contact Worker

3 Months Contract with a Local Authority

Umbrella - £140.18 per day - Umbrella

Job Purpose

As an Initial Contact Worker, you will act as the first point of contact for adults, carers and professionals seeking support from Adult Social Care. You will provide information, advice, signposting and referrals, ensuring individuals receive the appropriate support and safeguarding concerns are identified and escalated promptly.

Key Duties/Accountabilities

• Manage incoming telephone calls, emails and Adult Social Care enquiries.
• Provide information, advice and signposting to service users and professionals.
• Gather information to identify care and support needs.
• Refer individuals for assessments where appropriate.
• Identify safeguarding concerns and escalate appropriately.
• Recognise urgent situations and mental capacity concerns.
• Work closely with Social Workers, Occupational Therapists and partner agencies.
• Maintain accurate case records and data systems.
• Update and manage information on Liquidlogic Adults' System (LAS).
• Support effective access to Adult Social Care services.
• Ensure enquiries are handled professionally and within service timescales.
• Promote positive customer outcomes and service user experience.

Essential Experience Required

• Experience working within Adult Social Care.
• Strong customer service and call-handling experience.
• Experience managing high-volume enquiries.
• Good understanding of safeguarding adults procedures.
• Knowledge of Mental Capacity principles and associated legislation.
• Experience gathering information and undertaking initial screening or triage.
• Strong communication and interpersonal skills.
• Good IT and record-keeping skills.
• Working knowledge of Liquidlogic Adults' System (LAS) is essential.
• Ability to work effectively in a fast-paced environment.

Additional Information to Note

• Working Hours: 36 hours per week.
• Bromley, BR1 1AS.
• Hybrid Working. - 2 Days Office / 3 Days Remote.
• Minimum attendance of 2 days per week in the office is essential.
• Interview Date: 2nd November 2026.
• On-site Interview.
• Supplier Submission Deadline: 2nd November 2026.
• We work on bi-weekly payment schedule.
• Apply ASAP.