Customer Service Coordinator

We are seeking an organized and customer-focused Customer Service Coordinator to support daily customer interactions, coordinate service-related activities, and ensure individuals receive accurate and timely assistance. This position involves communicating directly with customers, providing product and service information, and helping maintain an efficient and positive customer experience.

The ideal candidate is personable, detail-oriented, and comfortable balancing customer-facing responsibilities with basic coordination tasks. This is an entry-level opportunity for someone interested in developing customer service, communication, and organizational skills while contributing to customer satisfaction and daily team objectives.

Primary Responsibilities

• Welcome customers and provide professional assistance during face-to-face interactions.
• Coordinate daily customer service activities to support efficient customer engagement.
• Respond to inquiries regarding available products, services, and promotional offerings.
• Identify customer needs and provide relevant information about available options.
• Assist customers with understanding product features, service benefits, and purchasing procedures.
• Help organize customer requests and communicate relevant details to appropriate team members.
• Monitor outstanding customer inquiries and assist with timely follow-up.
• Maintain accurate customer interaction records and service-related documentation when required.
• Support the coordination of customer appointments or scheduled interactions when applicable.
• Address routine customer questions and concerns according to established company guidelines.
• Refer complex inquiries to appropriate colleagues for additional assistance.
• Communicate current promotions, product updates, and service information accurately.
• Assist with preparing and organizing customer informational materials.
• Maintain familiarity with company offerings and customer assistance procedures.
• Support customer satisfaction through attentive communication and dependable follow-through.
• Gather customer feedback and communicate recurring questions or concerns to team members.
• Help maintain organized and professional customer-facing areas.
• Collaborate with colleagues to coordinate customer support responsibilities.
• Assist with tracking daily customer engagement and service activity when required.
• Participate in product training, customer service meetings, and team discussions.
• Follow established procedures for customer communication and information handling.
• Support additional customer service and coordination responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, sales, or administrative support preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Excellent organizational skills and attention to detail.
• Ability to coordinate multiple customer requests and daily responsibilities.
• Strong listening skills and ability to identify customer needs.
• Comfortable communicating with customers in person.
• Ability to explain product information and service procedures clearly.
• Practical problem-solving skills and sound judgment.
• Dependable with effective time management and follow-through.
• Basic computer skills and familiarity with standard workplace applications.
• Ability to maintain accurate records and organize customer information.
• Willingness to learn new products, services, and customer support procedures.
• Ability to work independently and collaborate effectively with team members.

Benefits

• Comprehensive onboarding and customer service training.
• Supportive and collaborative team environment.
• Ongoing training in product knowledge, customer communication, and service coordination.
• Regular team activities and company events.
• Employee recognition initiatives.
• Opportunities to develop organizational, communication, and customer relationship skills.
• Established tools and resources to support daily customer service activities.

New York, NY