Job Scope
• Takes bookings from customers for export & import cross-border trucking shipments
• Handles customer services, complaints and process paper documentation
• Applies for local & overseas customs permits for cross-border trucking
• Coordinates customers’ inquiries and requests
• Attends to problems and customers’ complaints
• Attends to delivery of goods as and when they arrive
• Ensures that the cargoes are delivered according to customers’ requirements
• Updates receiving and delivery status of cargoes promptly in UFS
• Prepares road delivery reports for customers
• Liaise and coordinates with overseas offices on cross-border delivery schedules
• Prepares invoices to customers

Job Requirements
• 2 to 3 years of experience in cross-border operations, trucking and customs documentation in the freight forwarding industry is highly advantageous. Candidates with a proven track record in similar operational or logistics environments are also welcome to apply
• GCE ‘O’ Level
• Computer literate

Working hours:
Mon to Fri 8.30am - 6pm

Erforderliche Kompetenzen

Cross-border trucking operationsCustoms documentation and permits (local & overseas)Freight forwarding operationsCustomer service and complaints handlingDocumentation processing and paperwork managementCargo tracking and status updatesUFS cargo-management system operationDelivery scheduling and coordination (including liaising with overseas offices)Invoicing and billing preparationRoad delivery report preparationCommunication and stakeholder coordinationAttention to detail and accuracy (for documentation and permits)Problem-solving and issue resolutionComputer literacy

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