Senior Service Technician

Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security

Responsibilities

• Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems

• Test, adjust, and troubleshoot security systems and related equipment/hardware

• Ability to test and troubleshoot low-voltage continuity issues

• Resolve Firewall Configurations/Networking System Developments

• Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities

• Make recommendations for security system enhancements

• Act as liaison between client and Manager of Installation Services

• Assist the service department as needed

• Excellent Customer Service and Time Management Skills • Update and manage CRM software to document installation/service activities