Business Analyst

The Lead Business Analyst (Lead BA) serves as the senior functional and analytical expert supporting the Department of Military & Veterans Affairs (DMVA) and Michigan Veteran Homes (MVH). This position leads the full spectrum of business analysis activities for large‑scale, complex information systems—with the majority of work dedicated to the DMVA Salesforce application suite, including Salesforce Digital Experiences/Communities, Apex, Flows, Lightning Web Components, Aura Components, Conga Composer, and multiple custom integrations.
The Lead BA is responsible for requirements management, business process reengineering, solution architecture collaboration, Agile delivery leadership, security and compliance documentation, and procurement support. The position ensures alignment between business objectives, technical architecture, cybersecurity standards, DTMB enterprise policies, and vendor deliverables. The Lead BA sets analytical standards, mentors team members, and coordinates communication between business stakeholders, technical staff, and vendors

Job Duties

Salesforce Platform Leadership (Primary Duty Area)

• Serve as the senior business analyst for all Salesforce-based systems supporting DMVA and MVH.
  
• Lead discovery, documentation, and validation of requirements for Salesforce Admin, Apex classes, Flows, Lightning Web Components (LWC), Aura Components Communities/Portals, and Conga Composer.
  
• Translate business needs into Salesforce-ready specifications Including user stories, acceptance criteria, workflows, data definitions, and configuration guidelines.
  
• Review and advise on design solutions, custom components, integration patterns, and security models related to Salesforce development.
  
• Ensure Salesforce implementations align with DTMB enterprise standards, architecture principles, and security frameworks including NIST SP 800‑53.
  
• Manage sprint backlogs, releases, and defect remediation using Azure DevOps (ADO).
  
• Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems.
  

Requirements Analysis & Business Process Reengineering

• Lead requirements elicitation and prioritization across multiple stakeholder groups.
  
• Develop detailed documentation including functional specifications, use cases, workflows, process diagrams, and business rules.
  
• Conduct business process reviews and redesign workflows to optimize efficiency.
  
• Ensure requirements meet quality standards using Azure DevOps.
  

Technical Collaboration

• Partner with Solutions Architects to convert requirements into technical designs.
  
• Participate in architecture reviews for Salesforce and other DMVA systems.
  
• Review technical specifications for feasibility and compliance.
  
• Prepare cost-benefit analyses, ROI assessments, and TCO evaluations.
  
• Support security reviews and vulnerability remediation.
  

Agile Delivery & Project Coordination

• Lead Agile ceremonies including sprint planning, standups, backlog refinement, and reviews.
  
• Ensure user stories are complete, testable, and aligned with standards
  
• Track risks, dependencies, and project impacts.
  

Communication & Customer Service

• Serve as the liaison between business, technical teams, leadership, and vendors.
  
• Communicate requirements clearly for technical and non-technical audiences.
  
• Manage stakeholder expectations and ensure transparency.
  

Security, Compliance, and Quality Assurance

• Ensure solutions meet DTMB security standards and NIST controls.
  
• Develop security documentation including SSPs, risk assessments, and POA&Ms.
  
• Coordinate security scans and remediation.
  
• Support QA activities ensuring requirements are testable.
  

Reports to Agency Services Manager.
Uses Azure DevOps for tracking and delivery
Supports multi-year modernization projects for DMVA and MVH

Requirements

10+ years:

• Business analysis experience.
  

Extensive Salesforce experience including Admin, Apex, LWC, Aura, Flows, Communities, and Conga Composer.
Knowledge of Agile and Azure DevOps.
Experience with SQL Server, Oracle, Java, .NET, JavaScript, and REST.
Experience developing SOWs, RFPs, and procurement documentation.
Strong communication skills

Desired Skills

• Veteran Preferred – Qualified veterans encouraged to apply.
  
• Scrum Master certified.
  
• Experience with microservices, integrations, and distributed architecture.
  
• Experience mentoring analysts
  

Minimum Education

• Bachelor's Degree
  

Location

• Local candidates only (bids must reside within 90-miles of Lansing, MI at the time of submission.)
  
• Position is a hybrid schedule with NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (Onsite days will be Monday/Tuesday, no exceptions).
  
• Working hours Monday-Friday, approximately 8:00 a.m. to 5:00 p.m. 
  

Additional Requirements

• Must be authorized to work in the United States; We are unable to offer sponsorships at this time
  
• Must undergo a background check and drug screening for employment.
  

Employment Terms

• This is a W2 position
  
• 40 hrs per week
  
• HYBRID schedule - NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (Onsite days will be Monday/Tuesday, no exceptions).
  

About Zenfreed

At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

We understand a comprehensive benefits package is crucial to employment satisfaction. We offer medical, dental and vision coverage options for all employees.