Client Support Executive

Requirements

• Strong computer skills and the ability to effectively use technical tools for both presentation and reporting purposes
• Excellent skills in Excel, Outlook and other Microsoft applications
• Willingness to face new challenges and openness to change, with the motivation to continuously learn and develop their professional career
• Native German, English C1
• Minimum 1 year of relevant experience
• Must-have: Excel, Outlook, Microsoft applications
• Nice-to-have: Banking background (not required)
• Flexible, committed, open for direct customer contact and able to communicate internally effectively

Tasks & Responsibilities

• Collaboration with various internal teams, such as sales, operations, and compliance, to ensure a smooth customer experience when processing trades and resolving issues
• Training and supporting Corpay customers regarding relevant processes to reduce their future reliance on support and the number of inquiries
• Support efficient cash flow through timely collection of open receivables
• Monitoring, tracking, and reporting of open trades requiring wire instructions
• Ensuring compliance with regulatory requirements, including GDPR and CASS regulations
• Independent handling of minor complaints in collaboration with dealers, escalating larger complaints to the complaints department and the client support management
• Escalation of suspected non-settlements to client support management
• Ensuring current and correct process documentation for all tasks is available and regularly maintained
• Promoting the use of the online platform by customers to increase security and strengthen their independence, referring customers for online demonstrations to the cross-border team to reduce inquiries and manual processes
• Central point of contact for managing and resolving compliance inquiries, both internally and in relation to banks
• Monitoring and central coordination of payment inquiries and investigations via Salesforce
• Creating error and incident reports from the perspective of the client support team
• Maintaining accurate and up-to-date customer data in the CRM system and documenting all customer contacts and transactions
• Continuously developing recommendations and process improvements for sustainable enhancement of customer experience
• Close collaboration with dealers and supporting them and their customers as the first point of contact
• Building, maintaining, and further developing customer relationships through outstanding service

Core Benefits

• Attractive compensation package: 45–50 T€ base salary + up to 12 T€ bonus
• Significant influence in a small, growing two-person team with direct visibility to management
• Strategically key role in driving growth and customer satisfaction
• Clear work-life balance: 25 vacation days, no travel required, flexible work-from-home option as needed
• Extensive learning and development opportunities through close collaboration with Sales, Compliance, and Operations
• Work at the Munich office of an internationally active fintech company with a modern tool stack

Required Experience

mind. 1 Jahr Erfahrung

Employment Type

Full-time

Hiring Process

1. Application
2. Initial video interview with the Managing Director
3. Second interview with the Client Support Team Lead in Munich
4. In-person interview to get to know the team
5. Final decision-making round, including reference checks and, if necessary, compliance checks
6. Job offer + signing of the contract

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