CRM & Handover Manager

Job Summary

We are seeking an experienced CRM & Handover Manager to oversee the property handover process while managing and optimizing our Customer Relationship Management (CRM) system. This role ensures a seamless client experience from final construction stages through handover and post-sales engagement, while maintaining strong, long-term customer relationships.

Key Responsibilities

CRM Management

• Oversee and optimize the CRM system to ensure effective tracking of customer data and interactions.
  
• Maintain accuracy and integrity of all client data within the CRM platform.
  
• Monitor client journeys, interactions, and feedback to improve overall customer experience.
  
• Develop and implement strategies to enhance customer engagement, satisfaction, and retention.
  
• Generate reports and analyze CRM data to support strategic decision-making.
  
• Align CRM processes with sales, marketing, and customer service functions.
  

Handover Management

• Manage and coordinate the full handover process of units to clients.
  
• Ensure all documentation, compliance, and contractual requirements are completed accurately prior to handover.
  
• Conduct property inspections and coordinate with internal teams to resolve any issues before client delivery.
  
• Liaise with construction, legal, and sales teams to ensure projects are delivered on time and ready for handover.
  
• Provide clients with clear communication, guidance, and support throughout the handover process.
  
• Handle and resolve client concerns or escalations professionally to ensure customer satisfaction.
  
• Conduct site visits as needed to ensure readiness and quality standards are met.
  

Requirements

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
  
• 12+ years of experience in real estate, with strong exposure to CRM management and/or property handover.
  
• In-depth understanding of real estate operations and customer lifecycle management.
  
• Proficiency in CRM systems and reporting tools.
  
• Strong leadership, communication, and stakeholder management skills.
  
• Excellent organizational, analytical, and problem-solving abilities.
  
• Willingness to travel and conduct site visits when required.