Enterprise Account Manager

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.   

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.
At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.   

Your Impact   

As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers across the US and Canada. You will be directly responsible for driving net revenue growth, maintaining high customer satisfaction, and identifying key expansion opportunities. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as an indispensable strategic advisor and growth partner.

Responsibilities

• 3+ years of proven experience in Account Management, Customer Success, or a related commercial role within B2B SaaS or restaurant technology.
• Demonstrated track record of managing complex client relationships and driving sustained account growth and retention in a fast-paced environment.
• Strong executive presence and relationship-building capabilities, with the ability to engage, negotiate, and influence stakeholders from operational managers to C-level executives.
• Solid understanding of the restaurant technology, order management, or food delivery ecosystem (including familiarity with POS integrations, APIs, and third-party delivery channels).
• Analytical mindset with experience leveraging customer usage data and metrics to guide account strategy and commercial discussions.
• Creative problem-solving abilities and a customer-first mentality, paired with a focus on delivering measurable business impact.
• Excellent written and verbal communication skills, capable of translating technical and operational concepts into clear business value.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent practical work experience.

Requirements

• Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn risk, and ensuring continuous value realization for our largest accounts.
• Customer Relationship Management: Serve as the primary commercial and strategic point of contact, building and maintaining robust relationships from store-level operations up to C-suite executive leadership.
• Quota Accountability: Consistently meet or exceed revenue and retention targets by uncovering expansion avenues within existing accounts and strategically positioning Deliverect’s product suite.
• Product Adoption and Advocacy: Ensure enterprise partners leverage Deliverect’s complete feature set to optimize their omni-channel and digital ordering strategies; deliver structured guidance, best practices, and actionable recommendations.
• Data-Driven Insights: Analyze customer order volume, platform usage data, and industry trends to identify operational risks and strategic commercial opportunities.
• Cross-Functional Collaboration: Partner closely with Customer Success, Sales, Solutions Engineering, Product, Marketing, and Support to advocate for customer needs and streamline product delivery.
• Problem-Solving & Innovation: Address complex operational or technical roadblocks with speed and creativity, ensuring lasting customer loyalty and sustained business performance.
• Autonomy: High degree of independence in formulating account development plans, prioritizing client touch points, and structuring expansion proposals.
• Escalations: Collaborate with Growth leadership, Product management, and Legal for custom contractual terms, significant SLA adjustments, or complex feature requests.

Benefits

• Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.   
• Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.   
• Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.   
• Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.   
• Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.   
• Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.   

Our Commitment to Inclusion:   

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.