Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

- Server Print Queue, and local Queues

Active Directory Management

Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data

Video Conferencing

Cisco WebEx
MS Teams
Cisco Presence video solutions

Network troubleshooting

Internal vs external
VPN
LTE
Wifi

Application Troubleshooting

Account permission
Compatibility settings
Browser vs installed

Remote support

MSRA
RDP
TEAMs
Webex

Hardware Deployment

ServiceNow

Ticket management
Ticket assignment

Erforderliche Kompetenzen

Customer Service SkillsCall Center High-Volume Handling (up to ~30 calls/day)Printer Administration and Troubleshooting (server and local queues)Active Directory Management (OU navigation, attribute lookup, password reset/account unlock)iOS Device Support and Deployment (phone/iPad setup, iTunes/account resets, network resets, backup/restore)Cisco WebEx (video conferencing use and support)Microsoft Teams (video conferencing and support)Cisco Presence Video Solutions (video conferencing support)Network Troubleshooting (internal vs external connectivity diagnostics)VPN TroubleshootingWi-Fi TroubleshootingApplication Troubleshooting (account permissions, compatibility, browser vs installed)Remote Support Tools (MSRA, RDP, Webex, Teams)Hardware DeploymentServiceNow Ticket Management and Assignment

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