job Description: Store Manager – Pharmacy Retail

Company: Chemist Box Private Limited
Position: Store Manager
Location: Patna or anywhere in Bihar
Store Type: Retail Pharmacy Store

About Chemist Box Private Limited

Chemist Box Private Limited is a growing multi-outlet retail pharmacy chain based in Bihar, currently operating around 20–24 physical stores with a strong expansion plan.

Role Summary

The Store Manager will be responsible for managing the day-to-day operations of the assigned pharmacy store and ensuring achievement of store-level KPIs. The role will focus on store operations, staff supervision, customer handling, process adherence, reporting, and coordination with the Head Office / Area Team.

Key Responsibilities

Manage daily store operations, including store opening or closing as per assigned shift, staff rotation and availability, billing discipline, store hygiene, and process adherence.
Guide and supervise store staff to ensure proper customer handling and timely resolution of customer queries and complaints.
Monitor store KPIs such as sales, customer service, stock discipline, expiry control, staff productivity, and operational standards.
Coordinate with the Head Office / Area Team for operational issues, reporting, and daily follow-ups.
Ensure proper implementation of company SOPs and store-level instructions.

Requirements

Qualification & Experience

Graduate and above in any stream.

Candidate should have experience in store operations as a manager, preferably in FMCG, organized retail, or pharmacy retail.

Pharmacy experience is not mandatory for this role.

Required Skills

Good understanding of retail store operations
Team handling and staff supervision ability
Customer service and complaint handling skills
Basic Excel, email, and reporting skills

Benefits

Remuneration

Fixed salary: INR 5 lakhs per annum and above, as per experience and industry standard
Variable incentives: Performance-based variable incentives
Additional benefits: Bachelor accommodation provided by the company, PF, and other applicable perks

Erforderliche Kompetenzen

Retail Store Operations ManagementTeam LeadershipCustomer Service and Complaint ResolutionInventory Management (stock discipline and expiry control)POS/Billing Operations and Billing DisciplineSOP Implementation and Process ComplianceKPI Monitoring and Store Performance ReportingBasic ExcelEmail CommunicationStakeholder Coordination with Head Office/Area TeamWorkforce Scheduling and Shift ManagementStore Hygiene and Operational Standards Maintenance

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