Job Summary

As a Dealer In-house Trainer you are fully responsible for planning, organizing and increasing the efficiency of training programs or training activities within the dealership. In addition to this you are responsible to enhance knowledge levels, skill levels and overall quality capabilities of dealer After Sales manpower. You ensure the smooth startup of newly recruited staff. You also ensure that in-house training system and processes are well implemented at the dealerships. In this function, you are one point contact for SABA and all other training related activities.

Competencies

Social and interpersonal competence

• You have excellent communication and interpersonal skills and are able to express yourself in terms of language
• You focus on the needs and concerns of After Sales staff and always attempt to plan training programs accordingly
• You are always willing to learn new things
• You possess good team building skills. You recognize your influence as a trainer and are able to motivate your team members or After Sales staff to perform better.

Method and process competence

• You are familiar with the necessary processes and contact-persons for all relevant departments and MB India training center.
• You can use all the workshop management systems (e.g. WIS, ASRA, and EPC) in a targeted manner.
• You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.)
• You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them.

IT Competence

• You have solid, general PC skills and knowledge of Office appliances (e-mail programs, e.g. Lotus Notes, MS Office, the Internet, e-business, intranet, etc.).
• You independently administer
• You have a sound knowledge of current After-Sales IT tools and are able to use these (e.g. WIS, ASRA, TIPS, Star Diagnosis, and EPC).

Tasks

Planning training programs

• Initiating training need/gap analysis with the help of MB India – (SAT results)
• Recording individual training need/gap
• Acting as a one point contact between MB India and dealership on training and manpower developments
• Performing training need analysis (TNA) and identify the gap vis-à-vis product knowledge, Aftersales process and technical skills
• Decision regarding in house training schedule, date, time & place etc.

Executing training programs

• Conducting training for all technicians
• Using After Sales Training Material provided by MB India through CBTs, TtT Programs
• Conducting training on following topics.

Ø MB Induction Training

Ø Basic MT Level Training

Ø Basic Electrical Training

Ø Pre-Delivery Inspection

Ø WIS, EPC & Star Diagnosis

Ø ASRA for service advisor

Ø Driver/chauffer product Training

Ø New Model Launch/Product feature training

Monitoring

Ensuring that training provided by MB India to the Aftersales staff supports the aims and objectives of the dealership by monitoring the Pre Test and Post Test scores and improvement percentage

Evaluation

• Designing, conducting & performing timely evaluations after the training has been imparted.
• Interpret the evaluation data according to predefine norms and plan accordingly.

Performing other training related activities

• Coordination for registration in SABA
• To confirm whether the trainees coming to MB India for training have met the necessary prerequisites

Liaison with MB India after Sales Training

• Coordination with MB India After Sales Training team on training needs and requirements
• Participation in the Induction Programs conducted by MB India After Sales Training Team
• Getting updated information on Products and Processes in terms of Training Content  from MB India After Sales Training
• Ensuring implementation of certification program with regular coordination with MB India
• Nominating Required After Sales staff for training and other timely reporting through SABA Training MIS
• Timely Report of Monthly MIS of Dealer After sales staff and sending the monthly report to MB India.
• Manpower required-Onboard-Trained status
• Weekly Training conducted Report
• Month-wise Training Report
• Maintaining  records of each training program done and the evaluations completed in a separate file

Requirements

Qualification

You are a diploma holder and possess minimum MT/ST qualification. You are reliable, trustworthy, friendly, and open with your trainees and can motivate them to carry out their jobs effectively.

Training

• Initial training in Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnosis systems
• Trained and certified trainer in a motor vehicle service profession or proof of comparable competencies
• Training in soft skills, learning principles, training methods and training media
• Annual participation in product training courses by Mercedes- Benz as a part of the market launch of new vehicles

Experience

Five years of experience in workshop

Benefits

1. Statutory Benefits
2. Mediclaim
3. Incentive