Apartment Manager (Replacement Credit)

The Apartment Manager will oversee daily operations, ensuring the nine apartments, reception, kitchen, bar, laundry, outdoor areas, and guest services run efficiently. The successful candidate will coordinate employees, maintain high service standards, manage operational expenses and inventory, and ensure that every guest receives a comfortable, safe and satisfactory experience.

Responsibilities:

Daily Operations:

• Oversee the day-to-day running of the apartments, reception, kitchen, bar, laundry and other guest services.
  
• Ensure all apartments and common areas are clean, properly equipped and ready for guests.
  
• Confirm that check-in, check-out, reservations and payment procedures are followed correctly.
  
• Coordinate errands, laundry, food, drinks and other guest requests.
  
• Conduct routine inspections of apartments and operational areas.
  

Guest Experience:

• Welcome guests and ensure they receive professional and courteous service.
  
• Monitor guest satisfaction throughout their stay.
  
• Respond promptly to guest enquiries, requests, complaints and emergencies.
  
• Resolve complaints professionally and escalate serious matters to management.
  
• Follow up on guest feedback and recommend service improvements.
  
• Protect guests’ privacy and personal information.
  

Staff Supervision:

• Supervise front desk officers, cleaners, kitchen staff, bartenders, security personnel and other support staff.
  
• Prepare and monitor staff schedules, shifts, attendance and handovers.
  
• Assign daily duties and confirm that tasks are completed properly.
  
• Train employees on guest service, safety, cleanliness and operational procedures.
  
• Address performance or conduct issues and report serious matters to management.
  
• Promote teamwork, accountability and professional conduct.
  

Kitchen and Bar Management:

• Oversee food and drink operations to maintain quality, hygiene and timely service.
  
• Monitor the use and sales of food, drinks and bar supplies.
  
• Ensure that all kitchen and bar transactions are properly recorded.
  
• Confirm that stock is stored safely and used according to expiry dates.
  
• Minimise waste, unauthorised consumption, shortages and stock losses.
  

Inventory and Procurement:

• Monitor apartment supplies, toiletries, cleaning materials, linen, kitchen items, drinks and other operational stock.
  
• Maintain accurate stock records and conduct regular physical stock counts.
  
• Approve or recommend purchases based on actual operational needs.
  
• Verify all items supplied before accepting delivery.
  
• Report damaged, missing, expired or low-stock items.
  
• Ensure that company assets and supplies are properly used and safeguarded.
  

Financial and Expense Control

• Monitor daily income and operational expenses.
  
• Verify payments received through bank transfer, cash or approved online channels.
  
• Ensure that receipts, invoices and supporting documents are obtained and properly filed.
  
• Maintain accurate records of room revenue, food and drink sales, laundry, errands and other services.
  
• Control unnecessary spending and prevent financial leakages.
  
• Reconcile daily transactions and submit regular financial and operational reports to management.
  
• Obtain management approval before making significant or non-routine purchases.
  

Maintenance and Safety:

• Monitor the condition of apartments, furniture, appliances, plumbing, electrical systems, pool and other facilities.
  
• Report faults promptly and coordinate approved repairs.
  
• Maintain a maintenance log and follow up until reported issues are resolved.
  
• Ensure compliance with hygiene, fire safety, security and emergency procedures.
  
• Work with security personnel to maintain a safe environment for guests, staff and company property.
  
• Report accidents, damage, theft or unusual incidents immediately.
  

Administration and Reporting:

• Maintain accurate reservation, guest, payment, inventory, maintenance and incident records.
  
• Ensure all required checklists, registers and shift reports are completed correctly.
  
• Prepare daily, weekly and monthly operational reports for management.
  
• Report occupancy levels, revenue, expenses, stock usage, guest feedback, maintenance issues and staff performance.
  
• Maintain confidentiality regarding guests, employees and business operations.
  
• Recommend practical improvements that will increase efficiency, control costs and improve the guest experience.
  

Requirements

• A minimum of an OND in hospitality management, business administration, hotel management or a related field.
  
• 1-2 years experience in hospitality, hotel, short-let apartment, restaurant or facility operations.
  
• Previous supervisory or management experience is preferred.
  
• Experience with inventory, expense management, and financial record-keeping.
  
• Good knowledge of Microsoft Excel, WhatsApp Business, and basic digital record systems.
  
• Strong written and verbal communication skills.
  

Benefits

Salary: 170,000 net per month
Benefits: Accommodation and Performance Bonus