Service & Store Associate (Flex) - Leiden

Are you our new service expert, who will help us go the extra mile?
At Swapfiets, we’re on a mission to make biking the easy, sustainable choice for everyone. We keep our members on the go by providing a high-quality ride including free check-ups and repairs. Joining us means becoming part of this purposeful mission, and working alongside a great team in a fast-paced, fun environment to make it happen!

Ready to join the ride of your life?
How you pedal us forward!

• Work in the store and deliver outstanding Swapfiets service to members;

• You’re the first point of contact for (potential) members, helping them set up a new subscription or providing support with any issues they might have;

• Providing sales through service and identifying what product(s) would best fit the member, to contribute to our commercial targets;

• You keep the shop clean, tidy and organized; 

• You will drive around the city by car to help our members;

• Perform small bike repairs and preventive maintenance on our Swapfiets bikes on site and in the store, so our members can happily keep biking; 

• Swap out bikes, if they can’t be repaired on the spot, and drive them to our Store/Warehouse;

The gear you need!

• In possession of a driver's license (for a minimum period of 6 months);

• Understand and speak English and Dutch;

• Affinity with bikes and service;

• Whether working independently or as part of a team, you always work successfully!;

Benefits for a smooth ride! 

• Your own Swapfiets 🚲 (lease); 

• Flexible or fixed working hours/days;

• A set salary of 17.10 gross per hour;

• Work fuelled by purpose! We offer a lot of responsibility, challenging and dynamic work; 

• Become part of Swapfiets's fun operation! Our regular team meetings always include food/drinks and a good time, while we also do bigger team events! 

• Learn new skills on the job. No day is the same!

• Training opportunities and growth possibilities within Swapfiets (you can even move cities or countries with us!); 

• No seasonal work - we work all year round!

• A fun working culture with flat hierarchies and a tight-knit team;

Pedaling Towards Inclusivity at Swapfiets! 

At Swapfiets, we believe in the power of diversity and inclusivity. While we’re proud of our progress, we know there’s more to do. Research shows underrepresented groups often hesitate to apply unless they meet all requirements but we don’t check all the boxes either! We value equal opportunity, unique perspectives, and diverse experiences. So, even if you don’t see yourself represented on our team, we encourage you to apply—because when we pedal together, we go further!