Company Name: Italia Ceramics Ltd

Company Website: https://italiagroup.in/

Roles & Responsibilities

To act as a single point connection between all Marketing Field staff / Dealers/ Corporate office / Other Departments and to respond to business inquiries in accordance with established policies and procedures.
To interfaces with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
To collect the necessary information to complete marketing tasks. Independently determines the appropriate methodology in creating marketing and presentation materials.
To coordinate with multiple client projects by coordinating with Marketing staff, approving and closing out task specifications and tracking results.

To co-ordinate with CAD team, developing and sending the presentation to all clients and Architects.
To provide Samples and Promotional material to the concerned clients. Along with that also send Quotations / Performa invoices as desired by the client/ dealers.
To effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management. To solve problems involving several options in situations.
To prioritize work assignments and to obtain appropriate approval prior to placing orders with factory. Organizing and coordinating work assignments with factory.
To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
To manage the flow of orders requires strong reliance on monitoring and co-ordination of dispatch schedules both manually and with computer programs
To handle ERP System for Order/Sample/Promotional Tool processing.
To update and maintain the document library and marketing supplies.
To train team members on various software programs along with processes.

Requirements

2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
Strong communication, coordination, follow-up and client-handling skills.
Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
Strong organizational skills with a proactive and problem-solving approach.

Erforderliche Kompetenzen

Stakeholder CoordinationClient Handling and CommunicationMarketing Presentation DevelopmentMulti-Project CoordinationBasic CAD CoordinationSample and Promotional Materials ManagementQuotation and Proforma Invoice PreparationInquiry and Complaint ResolutionPrioritization and Approval Workflow ManagementOrder Expediting and Schedule ReviewDispatch Coordination and Logistics MonitoringERP System Operation (Order/Sample/Promotional Processing)MS Excel and PowerPoint ProficiencyDocument Management and Library MaintenanceTraining Team Members on Software and Processes

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