IAM / IGA Operations & Release Manager – Banking / Financial Services

Location: London – 4 days onsite, 1 day remote
Contract: 12 months
Sector: Banking / Financial Services

About the Role

On behalf of our client, a leading global banking and financial services organisation, we are looking for an experienced IAM / IGA Operations & Release Manager to join their cyber security team on a 12-month contract based in London.

The successful candidate will be responsible for coordinating operational activities, managing releases and ensuring the smooth delivery of changes across the organisation's Identity and Access Management (IAM) and Identity Governance & Administration (IGA) environment.

We are looking for someone with a strong background in IT operations, release management or service delivery, combined with a good understanding of IAM / IGA technologies, ideally RSA Identity Governance & Lifecycle (RSA IGL) or SailPoint.

This is not a hands-on engineering or platform configuration role. The successful candidate does not need to be a technical specialist but must understand the technology well enough to work effectively with engineers, application support teams, vendors and business stakeholders.

Strong organisational skills, communication and the ability to manage multiple priorities within a regulated banking environment are essential.

Key Responsibilities

• Coordinate day-to-day operational activities across the IAM / IGA environment.
  
• Plan, schedule and manage application and platform releases, ensuring changes are delivered smoothly into production.
  
• Work closely with IAM engineers, application support teams, infrastructure teams and external vendors.
  
• Coordinate release readiness activities, including testing, approvals, deployment planning and rollback arrangements.
  
• Manage change requests and ensure compliance with internal change management processes and Change Advisory Board (CAB) requirements.
  
• Track and coordinate incidents, problems and operational issues, ensuring appropriate technical teams are engaged.
  
• Monitor release progress, identify risks and dependencies, and communicate updates to relevant stakeholders.
  
• Maintain release calendars, operational documentation, change records and reporting.
  
• Support service improvement initiatives and identify opportunities to streamline operational and release processes.
  
• Coordinate post-release validation, issue resolution and lessons learned.
  
• Ensure operational and release activities comply with internal security policies, audit requirements and regulatory standards.
  
• Act as a key point of contact between cyber security, IT operations, application owners and business stakeholders.
  

Requirements

Essential Experience

• Proven experience in IT Operations, Release Management, Change Management or IT Service Delivery.
  
• Experience coordinating application or infrastructure releases within complex enterprise environments.
  
• Good understanding of IAM / IGA concepts and processes, including user provisioning, access governance and identity lifecycle management.
  
• Familiarity with RSA IGL or SailPoint, or experience supporting similar IAM / IGA platforms.
  
• Strong understanding of ITIL processes, particularly change, incident, problem and release management.
  
• Experience coordinating technical teams, vendors and multiple stakeholders.
  
• Experience managing release schedules, change approvals, implementation plans and operational risks.
  
• Strong communication, organisational and problem-solving skills.
  
• Ability to work independently, manage competing priorities and ensure activities are completed on time.
  
• Comfortable working in a structured, process-driven environment.
  

Desirable Experience

• Previous experience within banking, financial services or another regulated industry.
  
• Experience working within a cyber security or CISO function.
  
• Familiarity with SailPoint IdentityIQ, SailPoint Identity Security Cloud or RSA Identity Governance & Lifecycle.
  
• Experience using ServiceNow, Jira or similar ITSM and change management tools.
  
• Understanding of access certification, joiner/mover/leaver processes and identity governance controls.
  
• Experience supporting audit, risk and regulatory compliance activities.
  
• ITIL Foundation certification or equivalent practical experience.
  
• Experience coordinating releases across multiple teams, environments or geographic locations.
  

The Ideal Candidate

We are looking for someone who is organised, proactive and confident managing operational activities and coordinating technical releases.

You should be comfortable working with engineers and technical specialists without needing to perform the technical work yourself. Your strength will be in planning, coordination, communication and ensuring that changes are delivered safely and successfully.

You will need to understand the impact of releases on business operations, manage risks and dependencies, and ensure that the right people are involved at the right time.

Importantly, this is not a hands-on IAM engineering, development or configuration role. We are looking for an experienced Operations & Release Manager with a good understanding of IAM / IGA technologies, rather than a technical platform specialist.