ScovaiJobsXPT Software Australia Pty Ltd
Senior Contact Center Support Engineer
Sydney, Melbourne, AUVor OrtVertragVollzeit
Veröffentlicht am 7. Sept. 2026
Diese Stelle wird in EN ausgeschrieben
Senior Contact Center Support Engineer (L2)
Genesys Engage Framework
Configuration Server, Message Server, Stat Server
SIP Server, T-Server, URS
Genesys Voice Platform (GVP)
Composer, Pulse, WDE
CTI and Contact Center Technologies
SIP/VoIP Fundamentals
Nice to Have Skills:
Outbound Contact Center (OCS)
Salesforce/CRM Integrations
REST APIs
Splunk, Grafana, Dynatrace/AppDynamics
AWS/Azure Cloud Knowledge
Verint/WFM Integration
Scripting (PowerShell, Python, Shell)
Rollenübersicht
Jobart
Vollzeit
Erforderliche Kompetenzen
Genesys Engage FrameworkGenesys Configuration Server / Message Server / Stat Server administrationGenesys SIP Server, T-Server, URSGenesys Voice Platform (GVP)Genesys Composer, Pulse, WDECTI and Contact Center technologiesSIP/VoIP fundamentalsOutbound Contact Center (OCS)Salesforce / CRM integrationsREST APIsMonitoring & observability (Splunk, Grafana, Dynatrace/AppDynamics)AWS / Azure cloud knowledgeVerint / WFM integrationScripting (PowerShell, Python, Shell)
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