🌟 We're Hiring: Servicedesk Engineer! 🌟

We are looking for a motivated and detail-oriented Servicedesk Engineer to join our team in Singapore. As the first point of contact for IT support, you will troubleshoot technical issues, provide excellent customer service, and ensure smooth daily operations. If you have at least 1 year of experience and are eager to learn and grow, we want to hear from you!

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Servicedesk Engineer

What You'll Do:

🖥️ Provide first-level technical support for hardware, software, and network issues

🔧 Troubleshoot incidents via phone, email, or in-person

📋 Log and track service requests using ticketing systems

🤝 Collaborate with other IT teams to resolve complex problems

🕒 Escalate unresolved issues as needed

👥 Deliver exceptional customer service to end-users

What We're Looking For:

✅ Minimum 1 year of experience in a Service Desk or IT Support role

✅ Strong understanding of Windows/Mac OS and common business applications

✅ Excellent communication and interpersonal skills

✅ Ability to multitask and prioritize effectively in a fast-paced environment

✅ Problem-solving mindset with attention to detail

✅ Willingness to work onsite in Singapore

Keen to launch your IT career? 🚀 Apply now and be part of our dynamic team!

Erforderliche Kompetenzen

Windows OS supportMac OS supportHardware troubleshootingSoftware and common business application supportNetwork troubleshootingTicketing systems (incident logging and tracking)Multi-channel support (phone, email, in-person)Customer service and end-user communicationProblem-solving and attention to detailPrioritization and multitasking in fast-paced environmentsCross-team collaboration with other IT teamsIssue escalation and escalation proceduresFirst-line / service desk support fundamentals

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