IT Operations and Microsoft 365 Support Specialist

About the role

Amuze is hiring an IT Operations and Microsoft 365 Support Specialist to be the first point of contact for day-to-day technology support. You’ll keep our team productive by resolving tickets, supporting laptops, phones, and printers, and helping colleagues get the most out of Microsoft 365, all while working alongside our IT Director on device management, security, and automation. It’s an ideal next step for someone with help-desk experience who wants to grow into Microsoft 365, Intune, and Power Platform work.

What you’ll do

Daily support: Triage and resolve support tickets; set up, repair, and maintain laptops, mobile devices, printers, peripherals, and approved applications; and keep asset and support records up to date.

Microsoft 365 support: Help users with Outlook, Teams, OneDrive, and SharePoint, and handle onboarding and offboarding, licensing, standard access requests, and password-support escalations.

Secure workstations: Support Intune-enrolled devices, software updates, device compliance follow-up, antivirus status, and established security procedures.

Automation and reporting: Build and maintain approved Power Automate workflows and Power BI reports with guidance from the IT Director, documenting and testing each one before release.

Documentation and vendors: Write and maintain knowledge articles and SOPs, coordinate with vendors, and escalate recurring issues or service risks promptly.

What you’ll bring

One to three years of help-desk or technical-support experience

Strong customer service skills and clear, patient communication

Working knowledge of Windows, Microsoft 365, and collaboration tools

Hands-on experience troubleshooting endpoints, printers, and basic networking

Sound judgment about when to resolve an issue and when to escalate it

Nice to have

Experience with Microsoft Intune

Experience building Power Automate workflows or Power BI reports

How you’ll work

You’ll report directly to the IT Director and work within clear escalation paths and approval guidelines. Changes to Conditional Access, privileged accounts, production infrastructure, major security settings, and high-impact automations stay with the IT Director, so you can build your skills with experienced support behind you.

Why join us

Direct mentorship from the IT Director

Room to grow into Microsoft 365 administration, endpoint management, security, and automation

Visible impact: faster help for employees and more reliable everyday technology