Operations Manager - General Manager

Operations Manager

Location: Knoxville Tennessee (On-site)
Compensation: Up to $100,000 Base + $10,000–$20,000 Performance Incentive
Reports To: Regional Manager – Tennessee
Industry: Restoration / Production Operations
Availability: Immediate Start
Openings: 1

Overview

We are representing a restoration organization seeking an Operations Manager to take full ownership of production operations in the Knoxville market. This is an on-site leadership role responsible for ensuring that field production teams execute efficiently while maintaining tight coordination with administrative staff to ensure complete, accurate, and timely job documentation.

This role exists to stabilize and drive operational execution, not to support from the sidelines. The Operations Manager is accountable for how work gets done in the field and how cleanly it flows through the administrative process. When production breaks down, documentation lags, or jobs stall—this role owns the fix.

This position is best suited for someone who has run crews, enforced standards, and held people accountable, not someone looking for a step up from a lead or coordinator role.

Key Responsibilities

• Own day-to-day production operations for the Chattanooga market
  

• Lead and manage production teams to ensure jobs are completed on time, on scope, and to standard
  

• Coordinate closely with administrative staff to ensure job files, documentation, and reporting are accurate and complete
  

• Serve as the primary operational problem-solver for production issues, delays, or breakdowns
  

• Enforce safety, quality, and performance standards in the field
  

• Maintain production schedules and resource allocation across active jobs
  

• Communicate clearly and consistently with the Regional Manager on performance, challenges, and needs
  

• Drive accountability across crews, vendors, and internal partners
  

• Identify inefficiencies and implement practical solutions to improve throughput and execution
  

What This Role Is — and Is Not

• This is a hands-on operations leadership role, not an administrative position
  

• This is not appropriate for junior supervisors or coordinators
  

• This role requires direct engagement with crews and production realities
  

• Success is measured by execution, documentation quality, and operational flow
  

Why This Opportunity

This role offers clear authority, immediate responsibility, and visible impact in a growing operation. Leadership understands that production drives everything—and this position is central to keeping jobs moving, crews productive, and clients satisfied.

Requirements

Required Experience & Background

• Proven experience managing production or field teams in a restoration or construction environment
  

• Strong understanding of field operations, job sequencing, and execution pressure
  

• Experience coordinating with administrative or back-office teams
  

• Ability to hold crews accountable while maintaining operational momentum
  

• Demonstrated reliability, consistency, and ownership in prior roles
  

• Comfortable operating in an on-site, fast-paced environment
  

• Prior restoration operations experience strongly preferred
  

Benefits

Compensation & Benefits

• Base Salary: Up to $100,000
  

• Performance Incentive: $10,000–$20,000 based on operational and production metrics
  

• Comprehensive benefits package including:
  

  • Health, dental, and vision insurance
    

  • 401(k)
    

  • Company vehicle or allowance (as applicable)
    

  • Gas and toll cards (as applicable)
    

  • Company phone or allowance
    

  • Full technology package