Senior Software Developer – CRM / Dynamics 365 & Power BI

Senior Software Developer – CRM / Dynamics 365 & Power BI
Position: Software Developer – CRM – Senior
Client: Justice Technology Services (JTS), Ontario Government
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 595 Bay Street, Toronto, ON
Work Arrangement: 100% Onsite
Contract: November 3, 2026 – July 29, 2027
Duration: 184 Business Days
Hours: 7.25 hours/day, Monday–Friday, between 8:00 AM and 5:00 PM, excluding breaks
Openings: 1
Maximum Candidate Submissions: 1
Security: CRJMC + Credit Check

Position Overview
Justice Technology Services is seeking a Senior Software Developer – CRM to support the Office of the Public Guardian and Trustee (OPGT) Modernization Program.
The successful candidate will work as part of an integrated support, data, reporting, and development team consisting of internal and vendor resources. The role will focus on implementing configurations, customizations, integrations, technical enhancements, reporting, and data solutions within Microsoft Dynamics 365 Customer Engagement (CE) and related systems.
A significant component of the position involves Power BI reporting and visualization using Dynamics 365 data, including data from Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O).
The candidate will also provide technical troubleshooting, support system/integration/user acceptance testing, participate in deployments and post-go-live stabilization, document technical work, and provide knowledge transfer to Ontario Government staff.

Requirements

Mandatory Requirements
Candidates must demonstrate all three mandatory requirements below:
1. Microsoft Dynamics 365 CE / Enterprise Application Development

• 5+ years of experience developing and supporting enterprise applications, including Microsoft Dynamics 365 Customer Engagement (CE).
  
• Hands-on experience developing, configuring, customizing, and supporting Dynamics 365 CE solutions in enterprise environments.
  

2. Power BI

• Proven proficiency with Microsoft Power BI, including:
  
  • Data modeling
    
  • Interactive reports
    
  • Interactive dashboards
    
  • Advanced Power BI functionality
    

3. Dynamics 365 CE / F&O Reporting

• Proven experience producing reports using data from Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O).
  

Candidates who cannot demonstrate all three mandatory requirements should not be submitted.
Key Responsibilities
The Senior Software Developer will:

• Develop and support enterprise solutions within Microsoft Dynamics 365 Customer Engagement (CE).
  
• Configure, customize, and extend Dynamics 365 CE based on approved technical designs and user requirements.
  
• Translate technical system specifications and user stories into functional, tested solution components.
  
• Troubleshoot and resolve technical issues related to Dynamics 365 CE and supporting systems.
  
• Develop Power BI reports, dashboards, and visualizations based on business and user requirements.
  
• Analyze and interpret complex data sets to identify business performance trends and insights.
  
• Ensure the quality, accuracy, integrity, and reliability of reports and data.
  
• Produce reporting solutions using data from Dynamics 365 CE and F&O.
  
• Support system, integration, and user acceptance testing by resolving defects and validating data accuracy.
  
• Participate in deployment activities and provide technical support during post-go-live stabilization.
  
• Develop and support integrations involving Dynamics 365 and other enterprise data sources.
  
• Contribute to technical documentation and operational knowledge bases.
  
• Provide knowledge transfer to designated Ontario Government staff and team members.
  
• Work collaboratively with developers, solution architects, business analysts, testers, internal teams, and external/vendor resources.
  
• Follow Ontario Government architecture, security, development, technology, and delivery standards.
  
• Complete assigned deliverables and milestones within established timelines.
  
• Identify and communicate technical issues, risks, and material concerns to the Project Manager.
  
• Support ongoing enhancements and refinements beyond the Minimum Viable Product (MVP).
  

Technical Skills & Experience
Dynamics 365 CE Development
Strong hands-on experience with:

• Microsoft Dynamics 365 Customer Engagement (CE)
  
• Dynamics 365 configuration and customization
  
• Forms
  
• Views
  
• Dashboards
  
• Workflows
  
• Business rules
  
• Process automation
  
• Security roles
  
• Data access configurations
  
• Custom components
  
• Plug-ins/extensions
  
• C# / .NET
  
• JavaScript
  
• Microsoft Dataverse
  
• Entity structures and relationships
  
• Data validation and integrity
  
• Dynamics 365 platform extensibility
  

Candidates should be able to translate approved technical designs and user stories into functional, tested Dynamics 365 solution components while adhering to established architecture, security, and development standards.
Power BI
Strong Power BI experience including:

• Data modeling
  
• Interactive report development
  
• Dashboard development
  
• Data visualization
  
• Power Query
  
• DAX
  
• Data gateways
  
• Advanced Power BI functionality
  
• Connecting Power BI to enterprise data sources
  
• Developing reports from Dynamics 365 CE data
  
• Developing reports from Dynamics 365 F&O data
  
• Data accuracy and validation
  

SQL & Data
Strong experience with:

• SQL
  
• Complex SQL queries
  
• Query optimization
  
• Database performance troubleshooting
  
• Indexing
  
• Partitioning
  
• Query execution plans
  
• Data extraction
  
• Data transformation
  
• Data loading
  
• Data validation
  
• Logical and physical data modeling
  
• Relationships and hierarchies
  
• Efficient data storage and retrieval
  

Data Integration & ETL
Experience with various data integration techniques, including:

• Extracting data from databases
  
• API-based data extraction
  
• Flat-file data extraction
  
• Data transformation
  
• Data loading
  
• ETL processes
  
• Data warehouse integration
  
• Azure-based data integration technologies
  
• Azure Synapse or similar ETL/data integration technologies
  

Data Warehouse / Lakehouse
Experience with:

• Developing reports using Data Warehouse / Lakehouse environments
  
• Data warehouse concepts
  
• Data modeling
  
• ETL processes
  
• Data integration
  
• Data governance
  
• Enterprise reporting
  
• Data quality and integrity
  

Development, DevOps & Collaboration
Experience working within structured enterprise development environments, including:

• Azure DevOps
  
• Azure Repos
  
• Version control
  
• CI/CD practices
  
• Build and release pipelines
  
• Automated deployment/testing processes
  
• Technical documentation
  
• Agile/iterative enhancement environments
  
• Cross-functional delivery teams
  
• Collaboration with developers, architects, BAs, testers, internal staff, and vendors
  
• Working within established architecture, coding, security, and technology standards
  

Evaluation Criteria
Candidates will be assessed across the following areas:
1. Dynamics 365 CE / F&O Development & Reporting – 25 Points
Demonstrated hands-on experience with:

• Dynamics 365 CE configuration and customization
  
• Forms, views, dashboards
  
• Workflows, business rules, and automation
  
• Security roles and data access
  
• C#/.NET and JavaScript
  
• Dataverse
  
• Entities and relationships
  
• Data handling and validation
  
• Dynamics 365 extensibility
  
• Translating technical designs/user stories into tested solutions
  
• Reporting from Dynamics 365 CE and F&O
  

2. Power BI – 25 Points
Demonstrated experience with:

• Power BI
  
• Data modeling
  
• Interactive reports
  
• Dashboards
  
• Data gateways
  
• DAX
  
• Power Query
  
• Advanced Power BI functionality
  

3. Data Integration & Extraction – 20 Points
Experience with:

• Data extraction from databases, APIs, and flat files
  
• Data transformation
  
• Data loading
  
• Data warehouse integration
  
• ETL technologies
  
• Azure Synapse
  
• Logical and physical data models
  
• Relationships and hierarchies
  
• Efficient data storage and retrieval
  

4. Development Practices, Collaboration & Standards – 15 Points
Experience with:

• Enterprise development practices
  
• Architecture/coding/security standards
  
• CI/CD
  
• Build and release pipelines
  
• Version control
  
• Azure DevOps
  
• Automated deployment/testing
  
• Cross-functional teams
  
• Vendor/internal collaboration
  
• Iterative development and post-MVP enhancements
  
• Technical documentation
  
• Knowledge sharing and operational sustainability
  

5. Data Warehouse / Lakehouse – 15 Points
Experience with:

• Developing reports in Data Warehouse/Lakehouse environments
  
• Data warehouse principles
  
• Data modeling
  
• ETL
  
• Data integration
  
• Data governance
  

Nice-to-Have Qualifications

• Azure certifications, such as:
  
  • Azure Fundamentals
    
  • Azure Power BI Data Analyst Associate
    
• Microsoft Dynamics 365 certifications
  
• Additional experience supporting enterprise Dynamics 365 implementations.
  

Knowledge Transfer
The consultant will be expected to document tasks completed and in progress as part of the PGTIM Support and Data Migration team.
Knowledge transfer will include:

• 1:1 meetings
  
• Team meetings
  
• Technical documentation
  
• DevOps Wiki
  
• DevOps boards
  
• Ongoing knowledge sharing throughout the project lifecycle
  

Knowledge recipients: Project Manager and project/team members.
Ideal Candidate Profile
The ideal candidate is a Senior Dynamics 365 CE Developer with strong enterprise application development experience and a demonstrated ability to combine Dynamics 365 CE development, Power BI reporting, SQL, data integration, and data warehouse/lakehouse technologies.
The candidate should be comfortable working in a structured Ontario Government environment, collaborating with internal and vendor teams, troubleshooting production/support issues, implementing enhancements, developing reports, supporting testing and deployments, and documenting solutions for long-term operational sustainability.