Program Manager - EMS

Company: Cyient DLM Limited
Location: Hyderabad, Telangana
Function: Program Management / Operations
Employment Type: Full-time

Position Summary

The Program Manager – Operations will be responsible for planning, leading, and executing customer programs from operational and commercial perspectives, ensuring delivery of products and services in line with customer requirements, quality standards, cost targets, and committed timelines.

The role will drive cross-functional program execution across operations, manufacturing, engineering, quality, supply chain, procurement, finance, and customer teams. The Program Manager will establish program priorities, monitor schedules and budgets, manage risks and resources, resolve operational issues, and ensure achievement of business and customer objectives.

The role will also identify opportunities for operational improvement, process optimization, new product introduction, technology development, and business growth.

Key Responsibilities

Program & Operations Management

• Lead end-to-end operational execution of assigned customer programs.
  

• Establish program objectives, deliverables, milestones, schedules, resource requirements, and execution plans.
  

• Monitor and control program schedules, budgets, capacity, resources, risks, dependencies, and deliverables.
  

• Ensure on-time delivery in accordance with customer commitments and agreed program milestones.
  

• Establish and implement operating procedures, practices, processes, and program-management guidelines.
  

• Track program performance through appropriate KPIs, dashboards, reviews, and management reports.
  

• Identify operational risks and issues proactively and drive corrective and preventive actions.
  

• Ensure effective coordination between manufacturing, engineering, quality, supply chain, procurement, finance, and other support functions.
  

Manufacturing & NPI

• Drive successful execution of New Product Introduction (NPI) and product transfer programs.
  

• Coordinate with engineering and manufacturing teams for product readiness, process readiness, capacity planning, tooling, equipment, materials, and production requirements.
  

• Ensure smooth transition from development to production while meeting quality, cost, and delivery objectives.
  

• Monitor manufacturing capacity and resource requirements and initiate actions to address capacity constraints.
  

• Drive continuous improvement initiatives to improve productivity, cycle time, cost, quality, and delivery performance.
  

• Support implementation of Lean, Six Sigma, operational excellence, and process-improvement initiatives.
  

Customer & Stakeholder Management

• Act as the primary program interface between customers and internal cross-functional teams.
  

• Understand customer requirements, delivery commitments, priorities, and escalations and translate them into actionable internal plans.
  

• Lead regular program reviews with customers and internal leadership.
  

• Provide timely visibility on program status, risks, capacity, delivery, quality, cost, and recovery plans.
  

• Build strong customer relationships and ensure effective resolution of operational and program issues.
  

• Manage escalations and coordinate cross-functional teams to deliver timely solutions.
  

Supply Chain & Material Management

• Work closely with supply chain, procurement, planning, and suppliers to ensure material availability and continuity of production.
  

• Monitor long-lead items, critical components, supplier risks, shortages, and material constraints.
  

• Drive recovery plans for supply-chain disruptions affecting customer commitments.
  

• Coordinate demand, capacity, inventory, and production planning to support program requirements.
  

• Support supplier performance improvement and escalation management where required.
  

Financial & Commercial Management

• Establish and monitor program budgets, costs, margins, and financial performance.
  

• Ensure program execution is aligned with approved financial and business objectives.
  

• Identify cost-reduction and productivity-improvement opportunities.
  

• Support commercial discussions, contract reviews, change requests, and customer negotiations.
  

• Coordinate with finance, commercial, procurement, and business teams on program-related financial matters.
  

• Monitor and manage the financial impact of scope changes, delays, material issues, and operational risks.
  

Team & Resource Management

• Plan, organize, and manage the work of cross-functional program teams.
  

• Ensure appropriate allocation and utilization of people, equipment, manufacturing capacity, and other resources.
  

• Establish clear priorities, responsibilities, deliverables, and performance expectations.
  

• Provide leadership and direction to program teams to achieve operational and customer objectives.
  

• Foster collaboration and effective communication across functional teams.
  

R&D, Engineering & Continuous Improvement

• Identify opportunities for technology, process, product, and manufacturing improvements.
  

• Work with engineering and R&D teams to develop practical solutions to complex operational and technical problems.
  

• Support investigation and implementation of new technologies and manufacturing processes.
  

• Identify opportunities to improve product quality, manufacturability, productivity, cost, and reliability.
  

• Contribute to technology roadmaps and strategic operational improvement initiatives.
  

Business Development & Strategic Initiatives

• Support business development activities by providing operational inputs for new opportunities and customer programs.
  

• Support proposals, RFQs, capability presentations, cost estimates, and customer engagements.
  

• Evaluate operational feasibility, capacity, resources, technology, and investment requirements for new programs.
  

• Identify opportunities for expanding existing customer programs and developing new business.
  

• Support strategic initiatives aligned with organizational growth and operational excellence.
  

Required Qualifications

• Bachelor’s degree in Electronics, Electrical, Mechanical, Industrial Engineering, Manufacturing Engineering, or a related technical discipline.
  

• Master’s degree or MBA in Operations, Technology, Supply Chain, or Business Management is preferred.
  

• 8–15 years of relevant experience, including significant experience in program management, operations, manufacturing, NPI, or engineering within electronics, aerospace, automotive, EMS, or high-technology industries.
  

• Demonstrated experience managing complex, cross-functional customer programs.
  

• Strong experience in program planning, scheduling, budgeting, capacity planning, resource management, risk management, and customer management.
  

• Experience working closely with manufacturing, engineering, quality, supply chain, procurement, and finance functions.
  

• Experience in NPI, product transfer, production ramp-up, or manufacturing operations is highly desirable.
  

Preferred Skills

• Strong understanding of electronics manufacturing and EMS operations.
  

• Experience in NPI, PCBA/box-build manufacturing, product transfer, DFM/DFT, manufacturing engineering, or production ramp-up.
  

• Strong knowledge of program governance and project-management methodologies.
  

• Experience with Lean Manufacturing, Six Sigma, Continuous Improvement, or Operational Excellence.
  

• Strong analytical and problem-solving capabilities.
  

• Excellent negotiation, communication, presentation, and stakeholder-management skills.
  

• Strong customer-facing and escalation-management capabilities.
  

• Ability to manage multiple programs and priorities in a fast-paced manufacturing environment.
  

• Experience working with global customers and cross-functional teams.
  

• Proficiency in MS Office and project-management tools.
  

• Working knowledge of ERP/MRP and PLM systems is desirable.
  

Key Competencies

• Program & Project Management
  

• Operations Management
  

• Electronics Manufacturing
  

• Customer Program Management
  

• New Product Introduction (NPI)
  

• Production Planning & Capacity Management
  

• Supply Chain Coordination
  

• Quality & Delivery Management
  

• Cost & Budget Management
  

• Risk & Escalation Management
  

• Lean & Continuous Improvement
  

• Cross-functional Team Leadership
  

• Customer Relationship Management
  

• Commercial & Contract Management
  

• Business Development
  

• Problem Solving & Decision Making
  

Key Performance Indicators

• On-time delivery / OTD
  

• Program revenue and profitability
  

• Customer satisfaction
  

• NPI and production ramp-up performance
  

• Manufacturing capacity utilization
  

• Program cost and budget adherence
  

• Quality performance and customer complaints
  

• Material availability and supply-chain performance
  

• Productivity and cost-reduction improvements
  

• Program risk and issue closure
  

• Successful execution of customer change requests
  

• Cross-functional team performance
  

• New business and program expansion opportunities