Mortgage Administrator

Mortgage Administrator

Location: Horsham Office

Hours: Full time, Monday–Friday, 9:00am–5:00pm

Salary: £28,000–£35,000 depending on experience and knowledge

Holiday: 23 days plus bank holidays, increasing annually to 25 days

Role Overview

An experienced Mortgage Administrator is required to join an established mortgage and protection team based in Horsham.

The role involves providing administrative support to the sales/ advisor team, managing mortgage cases accurately and within required timescales, and delivering an excellent level of customer service.

The successful candidate will be expected to take ownership of customer queries, provide appropriate solutions, and ensure issues are followed through to completion.

Key Responsibilities

• Submit and progress mortgage applications through to legal completion and beyond.
• Chase outstanding documentation and ensure applications are fully compliant.
• Liaise with solicitors to obtain exchange and completion dates.
• Monitor and respond to client emails.
• Manage and maintain relationships with repeat clients.
• Act as the first point of contact for clients, lenders and conveyancers.
• Maintain accurate records, systems and case files.
• Work closely with mortgage advisers to ensure all activities meet compliance and regulatory requirements.
• Manage multiple cases and priorities while meeting prescribed timescales.
• Provide consistently high-quality customer service throughout the mortgage process.

Experience & Qualifications

The employer is looking for someone with:

• At least 1 year of mortgage administration experience.
• Excellent communication and customer service skills.
• Strong organisational skills and a methodical, accurate approach.
• A self-motivated and professional attitude.
• The ability to work effectively under pressure and manage multiple tasks.
• Strong attention to detail and a high level of integrity.
• A positive attitude and the ability to work as part of a team.

Benefits

• Company pension scheme.
• 23 days' annual leave, increasing annually to 25 days.
• Bank holidays in addition to annual leave.
• Parking available nearby.

What the employer is really looking for

The strongest candidate will demonstrate mortgage case-management experience, particularly from application submission through to completion. They will also want someone who is confident dealing with clients, lenders, solicitors and conveyancers, is highly organised, understands compliance, and can take ownership of cases without constant supervision.