Partner Account Manager

The Partner Account Manager (PAM) is responsible for driving revenue and pipeline growth through partners, deepening existing partner relationships, recruiting and developing new partners, and ensuring partners are fully enabled to market, sell, and deliver SYSPRO solutions. This role requires an experienced, highly motivated channel professional with a proven track record of building successful partnerships, generating demand, and driving measurable business growth in complex software environments. Experience supporting Manufacturing and Distribution customers is strongly preferred. 

Responsibilities

Partner Management & Growth

• Manage existing partner relationships with a focus on growing pipeline, marketing activities, demo readiness, solution capability, training, certification, and overall business development.
• Motivate partners to achieve sales objectives through incentives, collaboration, and continuous engagement.
• Drive strong engagement between SYSPRO, the partner, and the end customer across all stages of the lifecycle.

Partner Recruitment & Ecosystem Expansion

• Research, identify, recruit, and onboard new partners within the region.
• Evaluate partner fit, capability, and strategic alignment to SYSPRO’s Americas GTM priorities.

Partner Enablement & Readiness

• Ensure partners are fully equipped to market, sell, and deliver SYSPRO solutions in their region.
• Coordinate training, certification, demo preparation, and joint sales readiness activities.
• Help partners activate SYSPRO’s product positioning, AI story, industry capabilities, and subscription roadmap.

Business Planning, Marketing & Joint Execution

• Develop a pragmatic, actionable Business Plan with each partner, including:
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        • - Key markets, target accounts, and territory focus
        • - Lead generation programs, pipeline objectives, and sales/ARR targets
        • - Joint GTM initiatives such as events, campaigns, and training 
• Map partner organizations to establish multiple engagement touchpoints across sales, delivery, and leadership
• Develop and execute joint marketing and demand-generation plans with partners to create new leads and build qualified pipeline.
• Work with partners and SYSPRO Marketing to identify and execute campaigns, events, webinars, and other lead-generation activities within assigned markets.
• Track lead generation, pipeline creation, conversion, and other key performance indicators to measure the effectiveness of joint sales and marketing activities.
• Establish a regular cadence with partner leadership teams to review progress, track KPIs, and ensure mutual accountability and success, relationship management & cross-functional collaboration.

Requirements

Minimum Level of Education   

• An appropriate tertiary qualification/certification in Business Management, Marketing, and/or Finance.

Minimum Experience 

• Minimum of 5+ years of experience managing partners at an executive level and selling enterprise solutions through strategic partner channels
• Proven ability to build credibility and trust with partner principals and sales teams.
• Experience in complex software channel environments (ERP, SaaS, Manufacturing, or Distribution

Special Skills and Knowledge 

• Strong sales process, negotiation, and partnership management skills.
• Strong analytical skills needed to review, analyze and present performance data.
• Excellent communication, strategic thinking, and stakeholder management abilities.
• Strong leadership qualities with the ability to train, mentor, and motivate partner organizations.
• Ability to manage in a fast-moving, high-growth, transformation-driven environment.

Benefits

• 13 paid company holidays in 2026
• 20 vacation days
• 6 wellness days
• 401k from day one of hire
• Health/Dental/Vision Insurance the first of the month after hire
• Life insurance
• Bonus/ commission
• Maternity and Paternity Leave