Polish Technical Support Advisor

Position: Polish Technical Support Advisor
Location: Bulgaria, Remote
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide technical support for customers using medical devices, including troubleshooting device issues
  
• Guide customers on product functionality
  
• Coordinate repair or replacement processes when needed
  
• Deliver customer support and accurate documentation
  
• Follow compliance and support procedures.
  

Requirements

• Polish at C2 level and English at C1 level
  
• High School Diploma
  
• Customer Service skills
  
• Technical Support skills
  
• Complaint Handling skills
  
• Troubleshooting skills
  
• Call Center Experience
  
• Strong Communication skills
  
• Problem Solving skills
  
• Professional experience is preferred but not required.
  

Benefits

• Excellent remuneration package based on experience, skills and performance
  
• Be part of a dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach career full potential
  
• Performance bonus
  
• Signing bonus
  
• Monthly meal allowance depending on days worked
  
• Health insurance
  
• Multi-sport and/or Coolfit cards
  
• Access to a learning platform
  
• Remote working model after onboarding requirements
  
• Relocation support for eligible EU candidates
  
• Flight, bus or train transportation support for relocation
  
• And many others!!!
  
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