Customer Service Representative

Job Title: Customer Service Representative
Location: New Orleans, LA
Job Type: Full-Time
Reports to: Customer Service Manager

Job Summary:

We are seeking a friendly, detail-oriented, and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries efficiently, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Provide accurate information regarding products, services, orders, and policies
• Handle complaints, returns, and issues with empathy and professionalism
• Document customer interactions and update records in CRM systems
• Work with other departments to resolve complex issues and ensure customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Follow up on customer interactions to ensure resolution and satisfaction
• Identify and escalate priority issues when necessary

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Comfortable using CRM software, email platforms, and chat tools
• Ability to multitask, prioritize, and manage time effectively