Require an Operations Assistant – Asset Finance in Nairobi , Kenya

Financial 8%

• Introduce new business to the bank through cross selling
  
• Ensure no income leakage by collecting the necessary bank charges
  

Internal business processes 62%

• Ensure completeness of applications, KYC verification and thorough searches are done for all applications under review.
  
• Ensure CRB and other relevant checks are done for all applications and customers and their respective relationship managers are notified the same day the application is received or reviewed.
  
• Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resulting to send backs
  
• Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.
  
• Ensuring effective management and requisition of the department’s stationery requirements. Ensure that there is adequate supply of the necessary stationery at all times.
  
• 100% adherence to policies, procedures and statutory guidelines.
  
• Audit, Compliance and Risk Rating = Satisfactory.
  
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
  
• Nil repeat findings.
  
• Policy and procedure knowledge.
  

Customer 25%

• Update customers, dealers & RMs on the pending documents for each application on the same day.
  
• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values
  
• Deliver Exceptional customer service to all stakeholders.
  

Learning and growth 5%

• Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
  
• Ensure compliance with the leave policy on block leave and minimum carry over.
  
• Maintain own high performance.
  
• Own up-to-date and action based competency assessments and development plans for self.
  

Requirements

• Proven ability to manage application workflows with a focus on accuracy and speed.
  
• Strong understanding of KYC protocols, CRB checks, and regulatory compliance frameworks.
  
• Demonstrated commitment to meeting strict turnaround time (TAT) targets.
  
• Excellent communication skills for updating stakeholders and managing relationships with dealers and relationship managers.
  
• Ability to work within a high-performance culture that values continuous learning and professional growth.
  
• Self-motivated approach to maintaining up-to-date competency assessments and personal development plans.
  
• Track record of achieving training hour requirements and adhering to organizational leave policies.
  
• Strong attention to detail to ensure zero errors in data capture and application processing.