Radio Dispatch, Voice & VHF Communications Engineer

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Maintain the voice switch, dispatch positions, recording and VHF; coordinate any position work with operations; verify recording compliance.

Requirements

• Frequentis (and Park Air / Sepura) product training; radio/voice-communications experience.
• ITIL Foundation.

Experience.  5 or more years hands-on with the specific system in a comparable environment.

Competencies

• Deep product knowledge.
• Diagnostic and root-cause skill.
• OEM liaison.
• Documentation and mentoring.

Key performance indicators

• Advanced-incident resolution within SLA.
• RCA delivered within timeline.
• Repeat-incident reduction.
• Certification currency.