3 Months Contract with a local authority

Umbrella Rate: £18.92 per hour umbrella

Summary

We are seeking a Contact Officer for the First Point of Contact team within Independent Living Services. You will provide tailored advice, information, and support to vulnerable adults, enabling them to live independently at home and stay connected to their communities.

Responsibilities

Provide advice, information, and assistance on Independent Living Services to members of the public.
Link individuals into Health & Social Care Services and refer to other appropriate agencies.
Respond sensitively and appropriately to individuals’ specific circumstances.
Manage resources effectively to provide excellent outcomes for customers.
Ensure the safety and protection of children and vulnerable adults in accordance with safeguarding policies.

Experience

Experience working within a Social Care, Health, Third Sector, or Advice-giving environment.
A strong track record of managing resources effectively and providing excellent outcomes for customers.

Qualifications

Enhanced DBS required.

Additional Information

Hours per week: 37
Enhanced DBS required.
This is an Onsite role based in Cardiff.
We work on a biweekly payment schedule.

المهارات المطلوبة

Advice and information provision to vulnerable adultsClient needs assessment / initial triageSafeguarding vulnerable adults and children (policy knowledge and application)Interagency coordination and referral to Health & Social Care ServicesKnowledge of local health and social care services and referral pathwaysSensitive, person-centred communication with clientsResource, caseload and time management to deliver outcomesExperience working in social care, health, third sector, or advice-giving environmentsMaintaining confidentiality and holding Enhanced DBS clearanceDelivering outcome-focused customer serviceFrontline/first point of contact service delivery (onsite)

وظائف مشابهة

Deputy Officer In Charge

Civic Recruitment Limited

Cardiff, GBفي الموقععقددوام جزئي

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