Customer Service Advisor (English B2 / German A2)

Are you looking to launch or grow your career in customer experience while utilizing your English and German language skills?

As a Customer Experience Advisor, you will be the first point of contact for customers, delivering exceptional support through phone, email, and chat channels. You will assist customers with inquiries, provide solutions to routine issues, and ensure a positive experience while representing global brands across various industries.

This role is ideal for candidates with B2 English proficiency and A2 German proficiency who are passionate about helping others, developing their communication skills, and building a long-term career in customer service.

In This Role, You'll

• Deliver exceptional customer support through inbound and outbound interactions via phone, email, and chat.
• Assist customers with inquiries, requests, account-related support, and service-related concerns.
• Provide accurate information regarding products, services, processes, and policies.
• Resolve routine customer issues efficiently while ensuring a high-quality customer experience.
• Document customer interactions accurately and maintain updated records.
• Build strong customer relationships through empathy, professionalism, and active listening.
• Collaborate with team members and support functions to achieve service and quality objectives.
• Meet productivity, quality, and customer satisfaction targets.

Essential Functions / Core Responsibilities

• Handle customer interactions in a professional and customer-focused manner.
• Understand customer needs through effective questioning and active listening.
• Ensure service delivery is aligned with client requirements and operational KPIs.
• Maintain a strong understanding of client products, services, and processes.
• Accurately document interactions, resolutions, and follow-up actions.
• Follow established procedures, policies, and compliance requirements.
• Escalate complex issues when necessary and ensure timely resolution.
• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

Candidate Profile

• High School Diploma or equivalent.
• English proficiency: B2 level or higher.
• German proficiency: A2 level or higher.
• Strong verbal and written communication skills.
• Customer-focused mindset with a passion for helping people.
• Ability to multitask and work in a fast-paced environment.
• Good problem-solving and decision-making skills.
• Basic computer and system navigation skills.
• Ability to work independently and as part of a team.
• Willingness to work rotational shifts based on business needs.
• Previous customer service experience is a plus but not required.

What We Offer

• Competitive salary package.
• Transportation provided.
• Medical and Social Insurance.
• Professional training and development programs.
• Fast-track career growth opportunities.
• Exposure to international clients and global brands.
• Collaborative, diverse, and inclusive work environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Concentrix is an equal-opportunity employer and considers all qualified applicants based on business needs and role requirements.