Client Servicing

1. Pre-Sales & Client Transition: Support the Sales team in understanding sponsor
requirements, translating them into deliverable packages, and identifying
potential feasibility concerns before commitments are finalized.

2. Contract & Deliverable Management: Convert signed sponsorship contracts into
clear deliverable checklists covering branding, speaking opportunities, booth
requirements, delegate passes, lead data, and other contractual commitments.

3. Internal Coordination: Coordinate with Marketing, Production, Content, and
Operations teams to ensure all sponsor deliverables are communicated clearly,
tracked, and completed within the agreed timelines.

4. Client Relationship Management: Act as the primary point of contact for
sponsors after contract closure, maintain regular communication, and proactively
manage client expectations throughout the event lifecycle.

5. Issue Resolution: Address sponsor concerns and delivery-related issues
promptly, coordinate with relevant internal teams for resolution, and escalate
critical matters when required.

6. Post-Event Reporting & Feedback: Ensure the delivery of relevant post-event
reports and data, track fulfillment against contractual commitments, and gather
feedback on the sponsor's overall experience.

7. Renewal & Upsell Support: Identify potential opportunities for additional
business, renewals, or multi-event partnerships based on client feedback and
engagement, and share relevant insights with the Sales team.

Requirements

Required Skills & Competencies

● Excellent verbal and written communication skills.
● Strong client relationship and stakeholder management abilities.
● Exceptional coordination and follow-up skills.
● Ability to manage multiple clients, projects, and deadlines simultaneously.
● Strong attention to detail and ability to track contractual commitments
accurately.
● Proactive problem-solving and issue-management skills.
● Ability to work effectively with cross-functional teams.
● Strong organizational and project management capabilities.


Preferred Qualifications & Experience

● Bachelor's degree in Business, Marketing, Communications, Event Management,
or a related field.
● Prior experience in Client Servicing, Account Management, Sponsorship
Management, Event Operations, or a similar client-facing role is preferred.
● Experience working with B2B events, conferences, exhibitions, or corporate
clients will be an added advantage.
● Comfortable working in a fast-paced and deadline-driven environment.

Benefits

• Travel Opportunities
  
• Insurance Benefits
  
• Learning & Development
  
• Career Growth Opportunities