Provide remote and on-site technical support to MOJ users across 20 locations.
Troubleshoot Windows operating systems, Microsoft Office, email clients, and other software.
Install and configure PCs, printers, scanners, and other peripherals.
Diagnose and resolve hardware, software, network connectivity, and server-related issues.
Manage IT hardware and software inventory, updates, patches, and antivirus.
Handle help desk tickets, provide VIP support, and prepare service reports.
Follow ITIL policies and procedures for end-user support.

Requirements

University degree in Computer Science, IT, or equivalent.
CompTIA A+, ITIL Foundation, Microsoft 365, and CCNA certifications.
Minimum 4 years of relevant desktop hardware and software troubleshooting experience.
Strong Windows support and network troubleshooting skills.
Fluent in both Arabic and English.

المهارات المطلوبة

Windows operating system troubleshootingMicrosoft Office supportEmail client troubleshootingPC hardware installation and configurationPrinter and scanner (peripheral) installation and configurationHardware diagnostics and repairNetwork connectivity troubleshootingServer troubleshootingIT hardware and software inventory managementPatch and update management (including antivirus)Help desk ticketing and incident managementITIL policies and procedures (ITIL Foundation)Microsoft 365 support/administrationCCNA-level networking knowledgeBilingual communication (Arabic and English)

وظائف مشابهة