Store Leader Langebaan

Areas of Responsibility:

Customer Experience
Be professionalManage customer interactions, complaints and requests 
Optimize selling space and drive replenishment to ensure stock availability 
Conduct floor walks to ensure housekeeping disciplines are adhered to 

Store Profitability o Sales -
meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement
Store Disciplines & Productivity
Ensuring that monthly store audit benchmarks are achieved and improved upon
Risk Management
Effective stock control and stock management
Effective cash handling procedures and controls
Lead, develop and retain team members
Performance development culture and team effectiveness o Leading, developing and coaching the team o Basic IR

Requirements

Job Specification s

Grade 12
Completion of all required Wellness Foundation Training + Wellness Managerial training o Minimum 3 years Wellness retail experience (including managerial experience)
Wellness on-the-job Store Leader training
A genuine interest in health and wellness - brand ambassadors
Fully computer literate o Strong written and verbal communication skills
Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management
Own transport essential o Competency Assessment Achieved
Admin qualification - a retail management diploma or degree would be advantageous
Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
A genuine interest in health and wellness - brand ambassadors o Fully computer literate o Strong written and verbal communication skills
Ability and willingness to work weekends and extended retail hours o Proficiency in stock management, cost control and cost management