Travel Operations & Experience Manager

Company: Experience Locals

Manage end-to-end travel operations and deliver exceptional local experiences for Experience Locals customers, ensuring seamless service and operational efficiency.

Skills Required:

• Customer service excellence
• Travel industry knowledge
• Operational logistics management
• Problem solving
• Team leadership
• Communication
• Multilingual (optional)
• Tech-savvy (booking systems, CRM)

Responsibilities:

• Coordinate travel bookings, itineraries, and local partner arrangements
• Ensure compliance with safety, quality, and service standards
• Resolve customer issues and manage on-the-ground operations
• Train and lead the operations team
• Analyze performance metrics to improve service delivery
• Collaborate with marketing and sales for experience enhancements