Job Description: Presales Executive

Position Overview
We are seeking a customer-focused Presales Executive to support wholesale and retail sales for an FMCG dealer in Chennai. You will respond to enquiries, understand customer needs, present products and pricing, maintain accurate CRM records, and follow up consistently to help convert qualified leads into orders.

Key Details & Summary

• Department: Sales & Business Development
  
  
• Location: Chennai
  
  
• Employment Type: Full-time
  
  
• Experience Required: 1–3 years
  
  
• Salary Range: ₹20,000 – ₹25,000 per month
  
  
• Reports To: Sales Head / Management
  
  

Key Responsibilities

• Lead Handling & Response: Respond promptly to enquiries received by phone, WhatsApp, email, website, marketplaces, and walk-ins.
  
  
• Prospect Qualification: Qualify prospects by understanding buyer type, quantity, budget, delivery location, and purchase timeline; record complete details in the CRM.
  
  
• Product Communication: Explain product specifications, pack sizes, minimum order quantities, pricing, applicable certifications, and benefits clearly.
  
  
• Quotations & Proposals: Prepare and share quotations, price lists, catalogs, and proposals tailored to wholesale or retail customers.
  
  
• CRM Management: Maintain CRM lead stages, call notes, follow-up dates, and deal records; keep the sales pipeline current and prepare activity reports.
  
  
• Negotiations & Conversion: Follow up by calls, messages, and email; address questions on price, quality, delivery, and payment terms, and negotiate within approved limits. Convert quotations into confirmed orders and obtain advance or payment confirmation.
  
  
• Order Coordination: Coordinate confirmed orders with sales, accounts, purchasing, warehouse, and logistics teams for dispatch, invoicing, and delivery.
  
  
• Post-Sale Relationship: Follow up after order confirmation on delivery, payment, and customer satisfaction; build relationships that support repeat business and upselling.
  
  
• Reporting: Share customer feedback and market insights, support field sales colleagues, and submit daily and weekly lead, follow-up, quotation, and closure reports.
  
  

Required Qualifications and Skills

• Any degree or diploma; B.Com, BBA, or an equivalent qualification is preferred.
  
  
• 1–3 years of experience in presales, inside sales, or sales coordination; trading, FMCG, or distribution experience is preferred.
  
  
• Hands-on experience with a CRM such as Zoho, HubSpot, Salesforce, LeadSquared, or a similar platform.
  
  
• Strong spoken and written English and Tamil; Hindi is an advantage.
  
  
• Working knowledge of Excel, Word, email, WhatsApp Business, and quotation preparation.
  
  
• Understanding of wholesale and retail pricing, margins, GST, and basic trade terms.
  
  

Performance Measures & Personal Attributes

• Measures: Leads handled/qualified, conversion rates (lead-to-quotation and quotation-to-order), CRM accuracy, response times, and monthly sales value closed.
  
  
• Attributes: Self-motivated, target-oriented, disciplined in follow-up, collaborative, honest, reliable, and professional.
  
  

Application Process

Interested candidates can share their updated CV at divya@educohire.com.