Customer Success Specialist - WUZZUF

Job Description

We are looking for a Customer Success Specialist with a good understanding of the employment market. HeShe will be responsible for a wide range of tasks such as maintaining ongoing customer relationships and networking, implementing successful programs, contributing to sales, onboarding, and training clients, and minimizing churn. As a Customer Success Specialist, you should also be able to provide insights to our clients on recent business trends and improve customer experience through product support and tailored solutions

Responsibilities

• Develops a customer relationship that promotes product or solution usage, retention, loyalty, and customer satisfaction.
• Acts as a point of contact between the client and other internal teams regarding the client’s feedback.
• Follows up with clients on the status of vacancies and optimizes the workflow to meet required KPIs and targets, ensuring customer satisfaction.
• Work with customers to ensure they are leveraging our services effectively and finding value in our services
• Work closely with the Sales team and other Technical teams to ensure an exceptional customer experience
• Maintain a revenue base by managing account retention and renewal with the assistance of the sales team
• Drive upgrade revenue through increased product adoption and increased usage
• Work closely on retaining different accounts and clients

Requirements

• Very good to Fluent oral and written English
• At least 1-3 years of experience. In recruitment or the Call Center field is a Plus
• Previous experience with online recruitment is a bonus
• Good experience with CRM tools
• Superior phone Communication skills
• Attention to details
• Willingness to learn and develop in the recruitment field

Benefits

• Comprehensive social and medical insurance
• Hybrid work model: 2 days from our Maadi office, 3 days remote
• Performance-based variable pay
• Be part of the team powering Egypt's leading hiring platforms
• Collaborative, fast-paced environment with room for growth
• Clear opportunities for career progression and internal mobility