Business Systems Analyst – Kofax/Tungsten TotalAgility

Business System Analyst - Intelligent Document Processing

Location: Mississauga ON

Hybrid: 3-4 days a week

Top 3 Required Skills:
- Kofax TotalAgility / Tungsten TotalAgility: Working knowledge of workflows, capture and ingestion, OCR, classification, extraction, validation queues, business rules, platform integrations, environment migration, and production support.
- Intelligent Document Processing: Strong understanding of document digitization, OCR, image processing, document classification, field extraction, confidence scoring, human-in-the-loop validation, metadata, reconciliation, and exception handling.
- Technical Business Analysis: Experience leading requirements elicitation and producing detailed BRDs, process models, business rules, functional and non-functional requirements, data mappings, user stories, acceptance criteria, and traceability documentation.

Years of Experience Required
Overall experience should be more than 8 years.
Minimum 3 years of experience with Tungsten TotalAgility 7.x, 8.x, or later is preferred.

Job Description:
The Business Systems Analyst will serve as the primary liaison across business, operations, product management, solution architecture, development, data integration, QA, information security, infrastructure, and external technology partners. The role will analyze and improve document-intensive processes and translate operational needs into clear, testable, and technically feasible requirements.
The candidate will support Intelligent Document Processing and digital transformation solutions involving document capture, scanning, digitization, image processing, OCR, document classification, AI-based data extraction, human validation, workflow automation, system integration, reporting, retention, and secure document disposition. The role requires strong business analysis expertise and technical knowledge of Kofax TotalAgility / Tungsten TotalAgility or a comparable enterprise document-automation platform.
Key responsibilities include:
Leading discovery and requirements-elicitation sessions and developing functional, non-functional, operational, reporting, security, data, and integration requirements.
Analyzing and optimizing end-to-end document digitization processes, including scanning, classification, extraction, validation, exception handling, reconciliation, retention, and secure transmission.
Defining requirements for OCR, machine learning, computer vision, generative AI, confidence-based processing, and human-in-the-loop validation.
Supporting TotalAgility solution design, workflow configuration, testing, platform upgrades, environment migration, integration, and production readiness.
Defining data structures, field mappings, file layouts, metadata, APIs, secure file transfers, batch-processing controls, reconciliation, logging, monitoring, and recovery requirements.
Supporting solution design, testing, defect triage, change-impact analysis, deployment, cutover, go-live, stabilization, and transition to operations.
Producing BRDs, process maps, classification and extraction specifications, data mappings, interface specifications, traceability matrices, user stories, acceptance criteria, runbooks, and production-readiness documentation.