Customer Support Team Leader

• Lead and supervise the customer support team and monitor performance KPIs.
  
• Coordinate and support TOFAS online assessment rounds at schools.
  
• Oversee social media moderation and handle public inquiries.
  
• Manage email and WhatsApp channel communications and ensure timely responses.
  
• Develop the communication channels flow and ensure smooth process
  

Requirements

Required Qualifications :

• 3–5 years experience in customer support leadership role.
• Strong Arabic and English communication skills.
• Organized, proactive, and able to manage multiple tasks.
• Familiarity with CRM systems and basic design tools is an advantage.
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Soft Skills :

• Leadership • Client Management • Operational Coordination• Communication • Problem Solving • Multitasking

Benefits

What’s In It for You :

• Competitive salary
• High-quality medical insurance & full social insurance
• Career progression and leadership development opportunities
• Support for professional courses (limited tuition fees covered)
• A collaborative and supportive environment that encourages growth and innovation

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Work Conditions
- Location: New Cairo
- Workdays: Sunday – Thursday
- Working Hours: 9:00 AM – 5:00 PM