Senior Infrastructure Engineer

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.

The experienced Senior OpenShift Engineer will be able to navigate the monitoring, installation, configuration, administration, troubleshooting and maintenance of on-premises Red Hat OpenShift clusters, particularly within the context of government services. The ideal candidate will provide technical support, troubleshoot problems and automate solutions to ensure stable and efficient operation of OpenShift environments, with a proven ability to lead cloud projects, mentor junior staff and integrate seamlessly into a complex, dynamic team environment.

Experience and knowledge across a breadth of ICT technologies or methodologies is highly desirable, these include:

• Kubernetes
  
• Ansible
  
• Helm
  

Python

• CI/CD Pipelines
  

• Git
  

As a Senior OpenShift Engineer at Services Australia, you will play a critical role in managing and optimising our OpenShift platform to meet the highest standards of performance, security, and compliance. Your key responsibilities will include:

• Design, deploy, and manage OpenShift or other Kubernetes clusters in enterprise   environments, ensuring high availability and scalability.
  
• Assist developers in automating the deployment, scaling, and management of containerised applications using OpenShift, utilising CI/CD pipelines for efficient service delivery.
  
• Oversee cluster management, resource allocation, and capacity planning within Red Hat OpenShift environments, ensuring optimal performance and responsible resource utilisation.
  
• Develop and implement Infrastructure as Code (IaC) solutions using tools like Ansible, Terraform, or Helm to support scalable and resilient cloud infrastructure.
  
• Ensure the security of OpenShift environments by implementing best practices, including vulnerability scanning, network segmentation, and role-based access control.
  
• Lead technical teams in the execution of OpenShift projects, mentoring junior engineers and managing project timelines and deliverables.
  
• Work closely with cross-functional teams, including developers, architects, and business stakeholders, to ensure smooth operations and alignment with business goals.
  
• Maintain comprehensive documentation of systems, processes, and best practices, and actively share knowledge with the team.
  

Requirements

Key duties and responsibilities

OpenShift Administration & Operations

• Administer, Configure and maintain the Agency’s on-premises Red Hat OpenShift Container Platform environments, ensuring platform availability, stability, performance and operational resilience.
  
• Perform OpenShift platform lifecycle activities including cluster installation, configuration, upgrades, patching, maintenance and technology refresh activities.
  
• Monitor platform health, capacity, performance and availability, proactively identifying issues before they impact services.
  
• Troubleshoot and resolve complex OpenShift, Kubernetes and underlying infrastructure issues, including networking, storage, compute, certificate, authentication and cluster components.
  
• Implement and maintain OpenShift platform configurations, policies, operators and supporting services in accordance with Agency standards and security requirements.
  
• Develop and maintain automation for the platform administration and operational activities using appropriate tools, technologies including Ansible, GitOps, and Infrastructure-as-Code (IaC) practices.
  
• Work collaboratively with infrastructure, security, application and engineering teams to investigate incidents, implement changes and resolve complex technical issues.
  
• contribute to the development and continuous improvement of OpenShift operational procedures, technical standards, documentation, monitoring, disaster recovery and
  
• platform management practices.
  

Technical Skills (continued)

• Plan and deliver complex platform changes, including OpenShift upgrades, patching, configuration changes and technology refresh activities.
  
• Lead and contribute to collaborative technical team discussions, operating in an agile environment.
  
• Identify opportunities to automate repetitive operational activities and improve platform reliability, efficiency and consistency.
  
• Work effectively across infrastructure, security, application and architecture teams to delivery integrated technology outcomes for the Agency.
  
• Analyse operational data, incidents and platform performance information to identify trends, risks and opportunities for continuous improvement.
  

Knowledge / Qualifications

• Red Hat OpenShift Container Platform and Kubernetes administration, including cluster architecture, operators, nodes workloads, networking, storage, security and platform lifecycle.
  
• Working knowledge of enterprise infrastructure components that support container platforms such as compute, networking, storage, load balancing, DNS, certificates and identity services, with the ability to collaborate with specialist teams to diagnose and resolve issues
  
• OpenShift security and access management, including authentication, authorisation, RBAC, security controls and secure platform configuration.
  
• OpenShift logging, alerting, troubleshooting and performance management practices.
  
• Containerisation technologies and cloud-native platform concepts, including Kubernetes workloads, containers images, registries and application deployment patterns.
  
• Platform automation and DevOps practices including GitOps, Ansible, CI/CD and Infrastructure-as-code.
  
• Relevant Australian Government security frameworks, policies and standards including Essential 8, Information Security Manual (ISM).
  
• Enterprise Change, Incident, problem and configuration management practices relevant to the operation of critical government technology platforms.