Front Desk / Customer Service Representative

Front Desk / Customer Service Representative
Location: South Edmonton, AB
Employment Type: Temporary, Full-Time
Assignment Duration: September 21, 2026 – November 13, 2026
Schedule: Monday to Friday, 8:00 AM – 4:00 PM
Position Overview
Our client is seeking a professional and customer-focused Front Desk / Customer Service Representative to support a busy South Edmonton office for an approximately two-month temporary assignment.
The successful candidate will be responsible for providing front-line customer service, assisting customers at the counter, answering incoming telephone calls, and ensuring a professional and welcoming experience for all visitors and callers.
Valid security clearance is mandatory for this position.
Key Responsibilities

• Provide professional and courteous customer service to clients and visitors at the front counter.
  
• Answer and manage incoming telephone calls in a timely and professional manner.
  
• Respond to customer inquiries and provide accurate information or direct inquiries to the appropriate department.
  
• Greet visitors and assist with general front-desk requirements.
  
• Maintain a professional, organized, and welcoming reception area.
  
• Support day-to-day administrative and customer service activities as required.
  
• Follow established office procedures, security protocols, and confidentiality requirements.
  
• Escalate customer concerns or complex inquiries to the appropriate staff member.
  
• Perform other related administrative and reception duties as required.
  

Requirements

Required Qualifications

• Valid security clearance – mandatory.
  
• Previous experience in front-line customer service, reception, counter service, or a similar role.
  
• Strong verbal and written communication skills.
  
• Professional and courteous telephone manner.
  
• Ability to interact effectively with customers, visitors, and internal staff.
  
• Strong organizational and interpersonal skills.
  
• Ability to work independently while contributing effectively within a busy office environment.
  
• Strong attention to detail and professionalism.
  
• Reliable and punctual with the ability to commit to the full temporary assignment.
  

Assignment Details

Requirement
Details
Position
Front Desk / Customer Service Representative
Location
South Edmonton, Alberta
Duration
September 21 – November 13, 2026
Schedule
Monday – Friday
Hours
8:00 AM – 4:00 PM
Status
Temporary, Full-Time
Security Clearance
Valid security clearance required
Primary Duties
Front counter customer service, telephone support, reception and general administrative assistance
Ideal Candidate
The ideal candidate is a professional, dependable, and customer-focused individual who is comfortable working in a busy office environment and interacting with customers both in person and over the phone. Previous reception, front-desk, call centre, government/public-facing, or administrative customer service experience would be an asset.