System Administrator L0

Junior System Admin

Experience: Fresher

Location: Chennai (Work from Office)

Employment Type: Full Time

We are looking for an IT Support Executive to handle front-end IT support at our Chennai office,

serving approximately 200+ employees with 90 average daily on-site users.

This role is the first point of contact for all end-user IT requests — from password resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable, responsive, and reliable.

You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues

Key Responsibilities

• End-User Support & Ticketing (50%)
  
• Serve as the first point of contact for all IT support requests at the Chennai office
  
• Handle ticket queue in Zoho Desk — log, categorize, resolve, and close tickets within defined
  
• SLAs
  
• Resolve common issues: password resets, account unlocks, printer/scanner problems,
  
• connectivity issues, email setup
  
• Update every ticket with resolution notes before closing — no ticket closed without
  
• documentation
  
• Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting
  
• already done
  
• B. Workstation & Device Management (25%)
  
• Set up workstations for new joiners — desk, system, peripherals, software installation, access
  
• verification
  
• Handle laptop/desktop hardware issues — coordinate with Store team for repairs or
  
• replacement
  
• Assist with conference room setup, video conferencing equipment, and AV support
  
• Manage peripheral inventory — keyboards, mice, monitors, cables, adapters
  
• Support employee offboarding — collect devices, verify asset returns, update records
  
• C. Access & Account Support (15%)
  
• Assist with basic access requests — Wi-Fi setup, VPN configuration, email setup on mobile
  
• devices
  
• Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2
  
• team
  
• Maintain a log of all access changes and new joiner setups for audit compliance
  
• D. Office IT & Facility Support (10%)
  
• Ensure printers, scanners, and shared devices are operational across all floor areas
  
• Report and follow up on network or infrastructure issues with the technical team
  
• Support basic housekeeping of IT assets — stickering, labelling, organizing IT store
  
• Assist with any ad-hoc IT tasks assigned by the IT Operations Lead
  

Required Skills & Experience

• Must Have 0–1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong
  aptitude considered)
  
• Bachelor's degree in IT, Computer Science, or related field
  
• Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications
  
• Ability to troubleshoot basic hardware and software issues
  
• Good communication skills in English and Tamil
  
• Comfortable handling a high volume of user requests in a fast-paced environment
  
• Reliable, punctual, and responsive — this role requires consistent on-site presence
  
• Good to have Experience with ticketing systems
  
• Basic understanding of Active Directory — user accounts, password resets
  
• Experience with endpoint management tools
  
• Any IT-related certification or diploma
  
• This is a front-facing role. The right person must be approachable, responsive, and dependable:
  
• Responsive — acts on requests quickly, doesn't let tickets sit unattended
  
• User-friendly — communicates clearly with non-technical users without jargon
  
• Reliable attendance — consistent on-site presence is essential for front-end support
  
• Documentation habit — updates tickets and records without being reminded
  
• Team player — works well with L1/L2 team, escalates cleanly, and follows through
  

Join OptiSol and grow your career with us — Apply today.

talent@optisolbusiness.com

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