Respond professionally to customer inquiries through WhatsApp, phone calls, social media, email, and website channels.
Follow up on customer leads, quotations, orders, deliveries, payments, and after-sales requests.
Create engaging marketing content, including product photos, captions, short videos, project posts, and customer updates.
Appear in product videos, demonstrations, live sessions, and social-media content.
Take photos and videos of products, projects, installations, customer demonstrations, and team activities.
Upload and update product photos, videos, descriptions, prices, promotions, and other content on the Betech website.
Assist with posting and managing content on TikTok, Facebook, Instagram, WhatsApp Status, and other social-media channels.
Support digital marketing campaigns and help generate qualified customer leads.
Maintain customer records, content schedules, lead follow-up trackers, and daily activity reports.
Support the sales, marketing, and customer service teams with other reasonable assigned duties.

Requirements

Recent graduate from 2025 or 2026, or a final-year student awaiting graduation.
Diploma or degree in Customer Service, Business, Marketing, Communications, Media, Public Relations, or a related field.
Excellent spoken and written English and Kiswahili.
Very confident, talkative, persuasive, and professional when engaging customers.
Comfortable appearing on camera for product videos, demonstrations, live sessions, and social-media content.
Strong interest in customer service, digital marketing, social media, sales, and content creation.
Basic skills in Canva, CapCut, content writing, video editing, social-media posting, and website content uploading are an added advantage.
Organized, proactive, responsible, presentable, and willing to learn.
Able to work from Nairobi.

المهارات المطلوبة

Multichannel customer support (WhatsApp, phone, social media, email, website)Lead follow-up and order management (quotations, orders, deliveries, payments, after-sales)Product photography and videography (taking photos/videos of products, projects, installations)On-camera presentation and live demonstrationShort-form video production for social media and product demosCaption and content writing for product posts and customer updatesCanva (basic graphic/design tool use)CapCut (basic video editing tool use)Video editing (basic editing of short videos)Social media posting and platform management (TikTok, Facebook, Instagram, WhatsApp Status)Website content uploading and CMS updates (product photos, descriptions, prices, promotions)Digital marketing support and lead generation assistanceCustomer records, CRM entry and reporting (lead trackers, daily activity reports)Bilingual verbal and written communication (English and Kiswahili)Organizational skills and content scheduling/time management

وظائف مشابهة