Hiring // Team Leader

Summary
This role within the Logistics department involves leading a team of riders or warehouse personnel to achieve daily delivery objectives, maintain quality standards, and ensure consistent attendance. The position is pivotal in overseeing operational efficiency and driving team performance to meet organizational goals.

Position:Team Leader

  Location:Gurugram,Noida,Chennai

Responsibilities

• Allocate specific routes or tasks and conduct team briefings at the beginning of every shift.
  
• Monitor employee attendance, individual productivity, and key delivery metrics such as on-time performance and failed delivery rates.
  
• Address operational issues raised by riders, manage escalations, and resolve customer complaints effectively.
  
• Enforce adherence to safety protocols, ensure proper uniform usage, and verify that all documentation remains current.
  
• Collaborate with the Fleet Manager, Operations, and Human Resources departments to address staffing requirements and manage replacements.
  
• Generate and distribute daily management information system (MIS) updates and performance reports.
  
• Provide coaching and training to new team members to facilitate their integration and skill development.
  

Requirements

• Educational background of at least 12th grade or a bachelor's degree, accompanied by 1 to 3 years of relevant experience in last-mile delivery or logistics operations.
  
• In-depth knowledge of the local geography and established delivery routes.
  
• Strong leadership and communication abilities, along with proficiency in basic Excel functions or app-based reporting tools.
  

Benefits

Salary:20K-25K (Depending on locations)