Operations Training Manager (F&B)

Key Responsibilities:

• Strategic Planning: Design and execute dynamic multi-tier training roadmaps (monthly, quarterly, annual) tailored to operational priorities and market expansion demands.
  
• Program Management: Oversee end-to-end execution of capability-building initiatives, encompassing grand openings, store workflows, product quality, service culture, food hygiene compliance, and management routines.
  
• System Standardization: Upgrade operational learning frameworks, standard operating materials, and instructional workflows to align enterprise benchmark standards with localized market conditions.
  
• Curriculum Design: Author, revamp, and facilitate training content targeting unit leadership, franchisee success, new hire integration, and frontline core competencies.
  
• Talent Pipeline & Coaching: Steer onboarding tracks, assistant and head manager talent pools, internal coach enablement, and direct field coaching to drive performance excellence.
  
• Performance Analytics: Deploy evaluation frameworks to monitor program adoption, completion, learner engagement, and tangible business impact post-training.
  
• Cross-Functional Synergy: Partner seamlessly with Field Operations, Quality Assurance, Supply Chain, HR, and Headquarters L&D teams to translate business needs into actionable learning solutions.
  
• External Partner Management: Identify, negotiate with, and supervise third-party educational vendors and localized training providers across key markets.
  
• Management Reporting: Synthesize training metrics, strategic milestones, gap evaluations, and continuous improvement actionable recommendations for executive leadership.
  

Requirements

• Degree in Human Resources, Hospitality Management, Business Administration, Adult Education, or an equivalent discipline.
  
• 5+ years driving operations training, L&D, or talent strategy preferably in high-volume restaurant networks, retail, or hospitality environments.
  
• Practical familiarity with new site rollouts, multi-unit store operations, franchisee enablement, and supervisory talent development.
  
• Comprehensive knowledge of instructional design, classroom and field facilitation, training effectiveness metrics, and reporting platforms.
  
• Outstanding interpersonal skills with proven capability to bridge communications across regional operations and international corporate headquarters.
  
• Business-level fluency in spoken and written English and Mandarin. Working knowledge of regional languages (such as Thai or Bahasa Malaysia) is advantageous.
  
• Action-oriented problem solver comfortable with regular travel across regional store locations.