Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
Willingness to provide hands-on production support, including rotational on-call support when required.
Data cloud development exp and Apex exp is required
This is a support role, so basic development exp is required

المهارات المطلوبة

Salesforce Data Cloud Platform Architecture and FunctionalitySalesforce Data Cloud DevelopmentSalesforce Data Cloud Components, Data Ingestion, and Integration FlowsSalesforce Loyalty ManagementL3 Production SupportIncident Management and SLA-Based ResolutionTechnical Troubleshooting and Root Cause AnalysisAPI and Data Integration TroubleshootingSQL Query TroubleshootingSalesforce Apex DevelopmentServiceNowMonitoring with Splunk or DynatraceITIL-Based Incident and Change ManagementCritical Incident Coordination and Stakeholder Management

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