In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.

Primary Duties:

Be an integral point for ticket escalation for higher level issues.
Accepts tickets through HelpMe (BMS) within the ICS SLA’s.
Update tickets on a daily basis and communicate with the clients regarding resolution.
Assist L1 associates.
Assist other departments includes IT Help Desk and auditing ICS IT software.

Requirements

Required Skill Sets and/or Training

Requires experience in Windows Server, Routing, Switching, and Microsoft 365 (InTune)

Preferred Experience

Working in multiple server environments
PMP Training and Certification- Online
Kaseya Training- Internal
BMS online
Sophos Technician online
Datto Backupify and BCDR online
IT Glue Admin online
Barracuda Admin online
Cisco Umbrella online
Huntress online

المهارات المطلوبة

Microsoft Windows ServerMicrosoft Intune (Microsoft 365 device management)Computer Networking (routing and switching)VPN configuration and troubleshootingSystem Center Configuration Manager (SCCM)Ticketing systems and SLA-based incident management (BMS/HelpMe)Remote Monitoring and Management (Kaseya)Backup and Business Continuity (Datto Backupify and BCDR)Endpoint security management (Sophos, Huntress)Email/security appliance administration (Barracuda)DNS/cloud filtering/security (Cisco Umbrella)IT documentation and configuration management (IT Glue Admin)Tier-2 escalation handling and mentoring of L1 associates (Escalation Management)Administration across multiple server environments

وظائف مشابهة