Oracle Fusion Cloud Enterprise Asset Management (EAM) Consultant

Position - Oracle Fusion Cloud Enterprise Asset Management (EAM)

Exp – 5+ Years

Location – Chennai/Hyderabad/Pune/Gurgaon/Bangalore - Hybrid

Shift timing - 2.00PM to 11.00PM IST

About the role: We are seeking an accomplished Oracle Fusion Cloud Enterprise Asset Management (EAM) – Incident to Resolve Functional Consultant for a support engagement. The ideal candidate will have over 5 years of functional experience specifically in EAM and Incident to Resolve processes within the Oracle Fusion Cloud environment. The focus will be on providing business-as-usual (BAU) support, system troubleshooting, ongoing improvements, and user enablement for the EAM suite and related modules across global operations.

Key Responsibilities:

Application Support & Troubleshooting:

Provide comprehensive functional support for Oracle Fusion Cloud EAM, focusing on Incident to Resolve processes, including maintenance requests, work order management, asset tracking, preventive maintenance, and failure analysis.

Analyze and resolve user-raised incidents, system issues, and service requests in line with agreed SLAs.

Conduct root cause analysis for recurring issues and work with technical teams and Oracle Support for complex/systemic challenges.

Support asset lifecycle management, from incident creation and assessment through resolution and closure.

System Enhancements & Change Management:

Assess and implement minor enhancements and configuration updates in line with evolving business requirements.

Participate in testing activities (unit, integration, regression, UAT) for Oracle quarterly releases, upgrades, and new feature roll-outs.

Support interfaces/integrations with related modules, such as Inventory, Procurement, Projects, and Supply Chain applications.

Documentation & User Training:

Create and maintain user manuals, functional specifications, process documentation, and quick reference guides for Incident to Resolve processes.

Lead training sessions and knowledge transfer workshops for business users and support staff.

Stakeholder Engagement & Communication:

Act as the primary contact for business users seeking EAM functional support, ensuring effective communication and follow-up for incident resolution, enhancements, and process queries.

Collaborate closely with business process owners, IT, operations, and vendor/partner teams to address issues and ensure end-to-end process efficiency.

Continuous Improvement & Best Practices:

Proactively identify process gaps and system improvement opportunities, leveraging best practices and the latest Oracle Cloud EAM enhancements.

Recommend process optimizations for asset reliability, maintenance scheduling, and data quality within the EAM suite.

Stay current on Oracle Fusion Cloud updates and their impact on EAM and cross-functional processes.

Required Skills & Qualifications

Bachelor’s or master’s degree in engineering, Supply Chain, Business, Information Technology, or related field.

Minimum of 5 years’ hands-on functional experience with Oracle Fusion Cloud EAM, including direct exposure to Incident to Resolve processes.

Comprehensive understanding of asset management, maintenance planning & execution, incident management, preventive maintenance, and work order processes.

Strong troubleshooting, analytical, and documentation skills.

Experience working in support engagements or managed services, including incident, problem, and change management.

Excellent communication skills for user support, stakeholder management, and cross-team collaboration.

Oracle Cloud EAM certification (preferred, not mandatory).

Preferred Skills:

Experience with related Oracle Fusion Cloud modules (Inventory, Procurement, Projects, Supply Chain).

Familiarity with enterprise support tools (ServiceNow, JIRA, Remedy, etc.) and ITIL best practices.

Exposure to process reengineering, integration points, and reporting/dashboard solutions.

Managed services or Application Maintenance & Support (AMS) background.