Polish Content Moderator

Position: Polish Content Moderator
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

Duties and Responsibilities:

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
  
• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
  
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
  
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
  
• Identified and escalated issues through proper internal channels, adhering to company protocols.
  

Requirements

• Native/fluent in Polish both verbal and written. Fluent in English (minimum B2 level)
  
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
  
• Solid understanding of e-commerce platforms and industry practices
  
• Able to manage high workloads and maintain performance during peak promotional periods
  
• Ability to work in shift rotation (Monday - Sunday, 24/7)
  
• Strong customer service skills with empathy, effective communication, and balanced decision-making.
  

Benefits

• Modern office in a city center with open spaces, easy to access with public transportation
  
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  
• Support from colleagues with coaching and mentoring opportunities
  
• Health and Wellbeing initiatives
  
• Monthly meal allowance
  
• And many more!!!