Dutch-speaking Customer Service Advisor (Start date: ASAP)

We're partnering with a global leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service.

Your Role:

• Handle incoming and outgoing calls, as well as customer requests via Live Chat and email.

• Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach.

• Process calls redirected from stores and register them accurately in the ticketing system.

• Follow established procedures and project guidelines to ensure consistent service.

• Focus on delivering exceptional customer service and continuously improving customer satisfaction.

• Work collaboratively with colleagues, communicating quickly and effectively across different channels.

• Meet performance targets while ensuring quality in every interaction.

• Potential to handle customer inquiries via social media channels in the future.

Your Qualifications:

• Fluent Dutch and good English (both written and spoken).

• Previous experience with computer systems and CRM tools, with the ability to multitask across them.

• Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity.

• Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products.

• Strong teamwork and communication skills.

• Comfortable working in a fast-changing environment.

The Offer:

• Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one.

• Paid training and onboarding program.

• Paid vacation (4 weeks + 4 additional days per year).

• Career growth opportunities and professional development programs.

• Modern and spacious office in Benalmádena, Málaga.

• Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month.

• International, diverse, and supportive work environment.

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