Customer Relationship Manager (female)

We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.

Key Responsibilities

• Manage relationships with existing and potential customers.
  
• Handle customer enquiries through phone, WhatsApp, email and in-store interactions.
  
• Understand customer requirements and provide suitable product/service information.
  
• Conduct regular customer follow-ups and maintain engagement.
  
• Handle customer complaints, feedback and service issues professionally.
  
• Build customer loyalty and encourage repeat purchases and referrals.
  
• Maintain accurate customer information in CRM/ERP systems.
  
• Coordinate with Sales, Store Operations and other teams to resolve customer requirements.
  
• Follow up on leads, enquiries, quotations and pending orders.
  
• Conduct customer satisfaction calls and collect feedback.
  
• Maintain customer databases and prepare CRM/MIS reports.
  
• Support promotional campaigns, customer events and loyalty programmes.
  
• Monitor customer satisfaction and identify opportunities to improve the customer experience.
  

Requirements

Excellent communication and interpersonal skills.
Strong customer-service and relationship-management abilities.
Good telephone etiquette and convincing skills.
Strong follow-up and coordination skills.
Ability to handle customer complaints and difficult situations professionally.
Customer-focused and service-oriented attitude.
Good knowledge of CRM/ERP, MS Excel and WhatsApp Business.
Ability to maintain customer records and prepare reports.
Strong problem-solving and multitasking skills.
Prior experience in Retail / Customer Relationship / Sales / Front Office will be preferred.

Preferred Experience

2–6 years of experience in:

• Retail Customer Relationship Management
  
• Customer Service
  
• Retail Sales
  
• CRM
  
• Front Office / Customer Support
  
• Lifestyle / Fashion / Jewellery / FMCG / Consumer Retail
  

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Benefits

Competitive salary package.
Performance-based incentives.
Opportunity to work with a growing retail brand.
Career growth in Customer Relationship & Retail Management.
Exposure to customer engagement and loyalty programmes.
Professional and customer-focused work environment.
Training and development opportunities.