Chatbot Content Developer – Documentation Modernization & AI Enablement

Work Arrangement: 1 day onsite per week

Experience Required: 6–8 years

Role Description

Key Roles & Responsibilities

• Review, analyze, and improve technical documentation used as chatbot knowledge sources.
  
• Convert Confluence content into Markdown and documentation-as-code formats.
  
• Use GitHub Copilot and AI tools to improve documentation quality and structure.
  
• Develop and enhance automation scripts for content conversion and migration.
  
• Maintain documentation in Git/Bitbucket repositories.
  
• Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.
  
• Resolve documentation issues related to formatting, links, images, and metadata.
  
• Create standards, templates, and best practices for documentation management.
  

Key Skillsets

• 5 years of strong scripting automation experience, with Python (preferred) or Java development experience.
  
• Experience working with Markdown documentation and Git-based repositories.
  
• Experience with Confluence administration, content organization, page structures, and migrations.
  
• Experience working with Git, GitHub, Bitbucket, or similar SCM platforms.
  
• Experience creating automation scripts and content transformation utilities.
  
• Hands-on experience with GitHub Copilot or AI-assisted development tools.
  
• Understanding of developer documentation and documentation-as-code practices.
  
• Experience with CI/CD and DevOps concepts is desirable.
  
• Exposure to Backstage, TechDocs, or documentation portals is a plus.
  
• Strong written communication and documentation skills.
  

Essential Skills

• Python
  
• Markdown Optimization
  
• GitHub Enterprise
  

Desirable Skills

• CI/CD and DevOps concepts
  
• Backstage
  
• TechDocs
  
• Documentation portals